[slief]

Originally Posted by ReefClownMIA

What ended up being the issue?

The upper bearing in the impeller shield was calcified or had something in it that made it stick the shaft. If you look close at the last picture, you can see the white buildup between the magnet and the upper bearing that goes into the impeller shield which stood out to me.Especially when he indicated that the impeller was hard to spin. The buildup was preventing the impeller from spinning. I had him use a butter knife to free it by pushing the knife in between the bearing and the magnet and that did the trick once it was freed up.