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The shop is a local one and we are friends with the owners. They generally keep up their equipment very well and this was sort of a fluke occurrance. We aren't going to be charged because the shop has a policy that they guarantee the equipment will work as it should and they have been in business for more than 30 years with no accidents on their record. We won't have any problems with payment since they would never dream of making us pay for equipment that messed up and will take care of the problem ASAP. They are a reputable establishment.
There are shops out there that aren't and that was the point I was trying to get across when I said to check your rental gear prior to diving. And I agree with you that the bad ones should be reported and possibly shut down if they are going to be dangerous to rent from.
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