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Unread 05/24/2017, 10:42 AM   #5
PC_LOAD_LTR
Registered Member
 
Join Date: Mar 2012
Location: Rochester, NY
Posts: 68
Quote:
Originally Posted by BlueZooAquatics View Post
Thank you very much for the update. Searching through our records, we can't seem to find any cases that resemble yours. You might want to try emailing again possibly making reference to this post so we can match you to the case file. When you email in, please include your order number as well.

We look forward to finding a resolution to your problem that fits within our stated and written policies. Take care.
The first order and issues was Order 542631. Losses reported on 10/30/16, first (non automated) Credit coupon issued on 11/4.

The latest issue was with order 248868Issue reported on 4/20. Credit coupon issued 4/28. I called customer service and sent last follow up email on 5/5.

I will send a follow up email per your comments to see if that gets a response.


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