I am here to help, but when it escalates beyond my support capabilities, I have to allow AF to decide on how things are to be handled. I have had no issues at all using the Probiotic Salt. I do not have the increased mag, nor do I have other shifting parameters, but the complaints I am seeing seem to be related to AF Reef Salt. I apologize for any of your frustrations, I have interacted with the Co-Owner and Debora, who are with the team in Poland. They are very fair and are excellent aquarists too, to think they don't care is a tad harsh! Cheers and happy reefing