Quote:
Originally Posted by sirreal63
Sponsors do not run this forum. Aside from sounding like you work for TMC you are clearly misinformed on how this forum operates.
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There are many "big name" sponsors in this forum. You do not think they have any influence over this forum? Why would these sponsors even sponsor then? You may not see it directly, but there is a strong
here for the sponsors who either give cash or product contributions. Given the internet presents of this forum, it has a large influence over the hobby here in the US. Big name forums and big name retailers.
You cannot say these sponsors are here for the love of the hobby. We can agree to disagree?
Quote:
Originally Posted by slief
What?? Misinformed opinion? The company you linked to doesn't accept phone calls as noted in their FAQ and doesn't even have a number listed.
That's just brilliant! Great way to support customers! LOL
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See how you attack the company, instead of go after the facts about the LEDs. Now the "debate" is regressing.
What do you think will happen, if you have a warranty issue with a other brand (within 1-2 years, that is)? Be without a light? If you can't be without a light, you put a deposit down for a new one, it's shipped to you, then you send the defective light for a return. Not down time. Returns are turned around within a day and when many take weeks. AquaRays give a FULL replacement, when others just do repairs. You even get the LATEST tech, up to 5 years. Others just repair the defective LED.
How and if this company has a phone, is up to them.
They also state they have AFTER HOURS support. Try getting that with a phone service. Do you provide after hours support for your computer company?
"
Provide Customer service (to compliment our top notch researched articles) that responds to emails within an hour or two (often much less) during normal business hours.
Unlike most businesses in our field, We also check emails after hours and on weekends to provide immediate professional help for our customers or those simply asking questions about their fish or equipment.
In fact, based on statistics, the vast majority of such questions are not from customers."
Sounds pretty top notch.
How about we stick to the topic of the thread, which is about the AquaRays. Not try to bash something we know nothing about.