Reef Central Online Community - View Single Post - Aquacave customer service... or lack thereof

d2mini · 04/20/2016, 08:25 AM

This is an ATI issue.
Why would AquaCave open every package they ship out? I guess you could request they open this third one just to make sure.
But if this was normal practice, people would complain they got a used one. Or there would be no way to tell if it was damaged in shipment or before it was shipped to you.
AquaCave isn't responsible for damages beyond their control, so their policy of shipping out a new one seems spot on to me.
Sorry you've had to go through this frustration and I can tell you that dents were definitely first on my mind when I opened up my power module box because ATI has pretty regular scratch and dent sales!
But it's not AquaCaves fault here.

04/20/2016, 08:25 AM	#12
d2mini Registered Member Join Date: Nov 2008 Location: Houston, TX Posts: 10,344	This is an ATI issue. Why would AquaCave open every package they ship out? I guess you could request they open this third one just to make sure. But if this was normal practice, people would complain they got a used one. Or there would be no way to tell if it was damaged in shipment or before it was shipped to you. AquaCave isn't responsible for damages beyond their control, so their policy of shipping out a new one seems spot on to me. Sorry you've had to go through this frustration and I can tell you that dents were definitely first on my mind when I opened up my power module box because ATI has pretty regular scratch and dent sales! But it's not AquaCaves fault here. __________________ -dennis Elos Diamond 120xl \| Elos Stand \| Radion G4 Pros \| GHL Profilux Controller \| LifeReef Skimmer \| LifeReef Sump Photos taken with a Nikon D750 or Leica M.