Reef Central Online Community

Home Forum Here you can view your subscribed threads, work with private messages and edit your profile and preferences View New Posts View Today's Posts

Find other members Frequently Asked Questions Search Reefkeeping online magazine for marine aquarists Support our sponsors and mention Reef Central

Go Back   Reef Central Online Community > Sponsor Forums > Vivid Aquariums
Register Blogs FAQ Calendar Mark Forums Read


User Tag List

Thread Tools
Old 06/10/2009, 08:57 AM   #1
Registered Member
Join Date: Nov 2008
Location: San Diego, CA
Posts: 189
Quality Customer Service

My recent order with Vivid was my first online purchase of corals, so I was nervous about buying frags sight unseen. After my experience with Vivid I am more than willing to buy from them again in the future.

My shipment arrived when promised, but unfortunately my pink lemonade acro frag had broken into two half inch pieces in transit from shifting in the box. I immediately contacted Vivid explaining the situation and sending a photo of the pieces in the shipping bag. They responded that if the two tiny remnants did not survive in my tank they would refund the purchase price for that item.

I want to commend them on their level of customer service. They did not hesitate to offer to refund the purchase price of an item damaged in shipment, which is exactly what I would hope for from a quality business. I just wanted to share in case there are other first time online buyers considering Vivid as a coral source. - Alan

abrian is offline  

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -6. The time now is 07:27 PM.

TapaTalk Enabled

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2018 Axivo Inc.
Use of this web site is subject to the terms and conditions described in the user agreement.
Reef CentralTM Reef Central, LLC. Copyright 1999-2014
User Alert System provided by Advanced User Tagging v3.3.0 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.