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08/22/2014, 03:21 PM
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#1 |
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Registered Member
Join Date: Mar 2014
Location: Phoenix, MD
Posts: 260
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Screen blue, all things flashing orange .. no luck with Apex support
Tried Apex .... tickets, phone, for the past 4 hours ..
Was out of town the past 3 days. Yesterday got a notice about temp in tank. Logged into Apex and found some of my dashboard items (i.e. conductivity) weren't showing. Hit webcam, no lights were running. Got home today: I can hit Apex via the URL, no issues. EB8's were flashing orange Modules plugged in flashing orange as well (WXM, Lunar, etc.) Screen on controller was solid blue. Cycled power down, same thing. Neptune support ticket is in and I've tried calling for the past hour, no luck .They are very hard to get in touch with. Any ideas? |
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08/22/2014, 10:16 PM
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#2 |
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Registered Member
Join Date: May 2006
Location: WA
Posts: 2,592
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Flashing orange means the controller is stuck loading the firmware. Normal fix for this is to reload the firmware. See page 116 of the latest Comprehensive Reference Manual for a few tricks if it won't easily take the firmware update.
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08/23/2014, 06:21 AM
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#3 |
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WHO DAT??
Join Date: Sep 2009
Location: Baton Rouge, LA
Posts: 5,709
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I think he fixed this if it's the same post I'm thinking of over on the community forums. It was a faulty PM2 module.
__________________
I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com |
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08/23/2014, 11:33 AM
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#4 |
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Registered Member
Join Date: Mar 2014
Location: Phoenix, MD
Posts: 260
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Yup, posted on the Neptune site as well. It was a PM2 that went bad. Evidently, if 1 module in the chain goes bad it makes things flip out. Once we removed it, back online.
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08/24/2014, 09:23 PM
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#5 |
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RC Sponsor
  
Join Date: Sep 2009
Posts: 14,173
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Sounds like the firmware on it might have become corrupt. Did Neptune log in remotely? They are really good about fixing that kind of stuff via a teamviewer remote session.
__________________
Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476 |
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