One Radion stopped working, Green light indicator

MortalWombatX · 12/24/2016, 02:58 PM

I have 4 Radion xr30w (Gen 3?) over my 250 gallon display, all have been working fine for a few months since I started a new lighting schedule.

I SHOULDN'T HAVE DONE IT but 2 nights ago I decided to tinker with the settings. Now one Radion won't turn on, stays green on button indicator, it won't respond to button presses or USB responses. Just green indicator as if on Natural Mode but doesn't work. I powered it on probably 100 times to no success. This Radion is in an important spot where an anemone lives.

I have researched this online and saw a few with similar cases but no solution. Ecotech 1-800 customer support doesn't open up til Dec 27 Tuesday.

It would be a real pain to change the light if that is the case. Dont' want to do that.

Anyone with similar problems with Radions in the past or present?

mfinn · 12/25/2016, 08:56 AM

Is the fan running?

MortalWombatX · 12/25/2016, 10:41 AM

No. Only thing on is a green light where the 3 buttons on top are

Alex Y EcoTech · 12/27/2016, 02:52 PM

mortal,

I would recommend contacting us directly for more advanced troubleshooting. That's a very unusual issue and it's tough to say what could be causing it.

nashorn · 01/24/2017, 02:56 PM

Sorry wrong thread

johnnyenv · 07/24/2019, 04:32 PM

What was the issue in the end. I’m having this issue too and UK support can’t fix it

12/24/2016, 02:58 PM	#1
MortalWombatX Registered Member Join Date: Jan 2014 Location: San Diego Posts: 29	One Radion stopped working, Green light indicator I have 4 Radion xr30w (Gen 3?) over my 250 gallon display, all have been working fine for a few months since I started a new lighting schedule. I SHOULDN'T HAVE DONE IT but 2 nights ago I decided to tinker with the settings. Now one Radion won't turn on, stays green on button indicator, it won't respond to button presses or USB responses. Just green indicator as if on Natural Mode but doesn't work. I powered it on probably 100 times to no success. This Radion is in an important spot where an anemone lives. I have researched this online and saw a few with similar cases but no solution. Ecotech 1-800 customer support doesn't open up til Dec 27 Tuesday. It would be a real pain to change the light if that is the case. Dont' want to do that. Anyone with similar problems with Radions in the past or present?

12/25/2016, 08:56 AM	#2
mfinn Registered Member Join Date: Apr 2002 Location: Olympia. WA. Posts: 8,648	Is the fan running? __________________ 240 gallon soft coral tank 50 gallon lps tank

12/27/2016, 02:52 PM	#4
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	mortal, I would recommend contacting us directly for more advanced troubleshooting. That's a very unusual issue and it's tough to say what could be causing it. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

01/24/2017, 02:56 PM	#5
nashorn Registered Member Join Date: Jun 2005 Location: San Francisco Posts: 1,693	What's the difference from gen3 to gen3 pro? Sorry wrong thread Last edited by nashorn; 01/24/2017 at 02:57 PM. Reason: Wrong thread

12/25/2016, 10:41 AM	#3
MortalWombatX Registered Member Join Date: Jan 2014 Location: San Diego Posts: 29	No. Only thing on is a green light where the 3 buttons on top are

07/24/2019, 04:32 PM	#6
johnnyenv Registered Member Join Date: Feb 2016 Posts: 7	What was the issue in the end. I’m having this issue too and UK support can’t fix it