Osmolator Nano - must be reset to sense level and fill

McFly09 · 07/29/2017, 06:25 AM

In order for my osmolator nano to work, I have to unplug it, then once I plug it back in, it senses the low level and runs the pump. I have already shimmed the float sensor. The float is installed in the return chamber of my sump for my 40 gallon tank. I bought it new about 3 months ago and it worked great in the beginning, then I noticed that the level would be low and wouldn't pump at all. It's not a problem with it taking too long to top off the level, the return chamber is not large and takes about 10-20 seconds. There is an issue with the controller itself, pump and float work fine once I re-power the system.

rvitko · 07/31/2017, 09:28 AM

It is a flaw in the software for the safety shut down of the pump, I leave for Germany today and won't be back on line for 2-3 days as I will be on a plane until tomorrow, 8 hour time difference and then several hours by train to the factory. If you can email me you receipt, as soon as possible I will work out a controller exchange, I will want yours back as this is a simple software setting that can be reprogrammed.

Tunze at sbcglobal dot net

McFly09 · 08/02/2017, 05:47 AM

email sent

07/29/2017, 06:25 AM	#1
McFly09 Registered Member Join Date: Dec 2014 Posts: 56	Osmolator Nano - must be reset to sense level and fill In order for my osmolator nano to work, I have to unplug it, then once I plug it back in, it senses the low level and runs the pump. I have already shimmed the float sensor. The float is installed in the return chamber of my sump for my 40 gallon tank. I bought it new about 3 months ago and it worked great in the beginning, then I noticed that the level would be low and wouldn't pump at all. It's not a problem with it taking too long to top off the level, the return chamber is not large and takes about 10-20 seconds. There is an issue with the controller itself, pump and float work fine once I re-power the system.

07/31/2017, 09:28 AM	#2
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	It is a flaw in the software for the safety shut down of the pump, I leave for Germany today and won't be back on line for 2-3 days as I will be on a plane until tomorrow, 8 hour time difference and then several hours by train to the factory. If you can email me you receipt, as soon as possible I will work out a controller exchange, I will want yours back as this is a simple software setting that can be reprogrammed. Tunze at sbcglobal dot net __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

08/02/2017, 05:47 AM	#3
McFly09 Registered Member Join Date: Dec 2014 Posts: 56	email sent