Ecosmart live won't update time.

matty0206 · 01/17/2015, 10:52 AM

I have tried searching here and the web and have tried every suggestion I can find. The time on ecosmart live is set to 4 hours behind my current time and will not update. I click the clock and highlight automatic and hit set, it says time updated but doesn't change. t have done a factory reset, created a new profile, reset my computer, verified settings are my time zone, etc. Any help would be awesome so I don't have to set my program based on a different time zone.

Thanks.

matty0206 · 01/18/2015, 10:20 AM

Anyone?

Alex Y EcoTech · 01/19/2015, 06:48 AM

Matty,

That is a very unusual issue especially after taking all the troubleshooting steps you already have. Since this continues to be an ongoing issue, I would recommend contacting our customer service department directly today. 1-800-785-0338 Ext. 2

matty0206 · 01/20/2015, 08:38 AM

Quote:

Originally Posted by Alex Y EcoTech

Matty,

That is a very unusual issue especially after taking all the troubleshooting steps you already have. Since this continues to be an ongoing issue, I would recommend contacting our customer service department directly today. 1-800-785-0338 Ext. 2

Because of work yesterday I couldn't call but to my surprise this morning at 4 am my lights came on. I had them set for 4 am so they would come on at 8 am my time, I guess the internal clock finally updated itself? I had not had a computer plugged into the light in 2 days. Needless to say, my wife wasn't to stoked on that bright light at 4 am

Should I be worried about this going forward?

flixxx · 01/30/2015, 09:48 AM

Quote:

Originally Posted by matty0206

Because of work yesterday I couldn't call but to my surprise this morning at 4 am my lights came on. I had them set for 4 am so they would come on at 8 am my time, I guess the internal clock finally updated itself? I had not had a computer plugged into the light in 2 days. Needless to say, my wife wasn't to stoked on that bright light at 4 am

Should I be worried about this going forward?

Hey, I've had this issue a few times (specifically when I unplug the lights and plug them back in).

These are the steps i followed and it works. Note though it wipes out your entire configuration.

https://ecotechmarine.zendesk.com/en...EcoSmart-Live-

Ncfishguy · 06/07/2015, 08:41 PM

im having same problem

Alex Y EcoTech · 06/09/2015, 07:04 AM

Quote:

Originally Posted by Ncfishguy

im having same problem

Make sure you have the correct time zone selected. If you do have the correct time zone selected, please call in today to further troubleshoot.

Ncfishguy · 06/09/2015, 08:55 AM

How do I select or see if I do ?

Felix T Cat · 06/09/2015, 12:31 PM

Quote:

Originally Posted by Ncfishguy

How do I select or see if I do ?

Log into your live account, click on Menu, Manage Account and the last item is Time Zone. Click on the time zone listed to change it if you want / need to.

victorcan · 01/09/2016, 10:01 PM

I gotta tell you, I love my lights but this software is a nightmare! been trying to reset my time for the last hour~!!!! Says its 11:59pm but its 10:59 pm right now?? My time zone is set correctly and Ive gone through all the steps and possibilities above nothing works.. so having to program my lights to think its a different time than it is BLOWS!! $2100 for a set of lights and you'd think they were better than a cheap Acer computer.. Overtime i mess with this software to fix something or change something , something else goes wrong! Ugggg Aggravated big time right now

emk35 · 01/25/2016, 02:36 PM

I can't offer any real help other than to say I had very similar issues when I first set up my lights. I started a thread on this forum about it and tried all the things people suggested and some didn't work at all, others would work temporarily and then revert back to the wrong time again....it was very frustrating. I had my lights turning on in the middle of the night and then off during the day. Only thing I could do was a temporary override but when the override time was up they would switch back to the schedule based on the wrong time again.

I have no idea what eventually happened, I did nothing new, it just all of a sudden started working. One time I logged in, started a new program (something I had done MANY times before) and the time just magically was correct and never switched on me again. So yeah, totally not helpful but at least I can tell you that eventually all worked just fine for me...

aeroutaF35 · 08/07/2016, 09:20 AM

I am having the same issues. I can't understand spending 400 on lights and not being able to set the clock!! What a shame. I would return these in a heartbeat if i could!

shingo43 · 08/08/2016, 04:01 PM

I had the same issue a while ago, I think reset the lights fixed the issue

Alex Y EcoTech · 08/09/2016, 07:33 AM

Quote:

Originally Posted by aeroutaF35

I am having the same issues. I can't understand spending 400 on lights and not being able to set the clock!! What a shame. I would return these in a heartbeat if i could!

To update the time in ESL, please follow the steps below:

1. Sign into EcoSmart Live using Google Chrome as your web browser
2. Start the Connection Manager and connect via USB to a single Radion (Only for users without a ReefLink)
3. Click on the time displayed at the top of the screen
4. Select "Automatic" then 'Set"
5. Select the "Program Aquarium" button to update the time on your devices

billwill · 10/15/2016, 02:10 PM

I've tried all of the things on Ecotech website, in the manual, and all of the items above. It's 1 pm here and my screen shows it's 8 am. Very frustrating.

Alex Y EcoTech · 10/18/2016, 09:10 AM

Bill,

If you haven't done so already it would be best to contact Customer Service directly today.

billwill · 10/18/2016, 10:06 AM

Quote:

Originally Posted by Alex Y EcoTech

Bill,

If you haven't done so already it would be best to contact Customer Service directly today.

Thanks Alex, but about 11pm that night the time reset on its own and everything is working beautifully! Love these lights so far!

Sent from my iPhone using Tapatalk

raminfaramarzi · 03/18/2018, 09:50 AM

I had this issue with light I got. I was on safari and MacBook.

Nothing worked, until I did a FirmWare Update from the Connection Manager ICON on MacBook. Then the time updated.

So, make sure you have the latest firmware installed into the light's controller. That was what caused my time not to update to current time.

E.intheC · 01/30/2020, 02:07 PM

Is this typically an issue with software or is it the light itself? I’ve had this problem on my Radion and have tried all the steps above. Just wondering if it’s a light or software sourced issue.

01/17/2015, 10:52 AM	#1
matty0206 Registered Member Join Date: Jun 2006 Location: Vancouver Wa. Posts: 578	Ecosmart live won't update time. I have tried searching here and the web and have tried every suggestion I can find. The time on ecosmart live is set to 4 hours behind my current time and will not update. I click the clock and highlight automatic and hit set, it says time updated but doesn't change. t have done a factory reset, created a new profile, reset my computer, verified settings are my time zone, etc. Any help would be awesome so I don't have to set my program based on a different time zone. Thanks.

01/19/2015, 06:48 AM	#3
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	Matty, That is a very unusual issue especially after taking all the troubleshooting steps you already have. Since this continues to be an ongoing issue, I would recommend contacting our customer service department directly today. 1-800-785-0338 Ext. 2 __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

01/09/2016, 10:01 PM	#10
victorcan Registered Member Join Date: Oct 2004 Location: E. Amherst NY Posts: 528	I gotta tell you, I love my lights but this software is a nightmare! been trying to reset my time for the last hour~!!!! Says its 11:59pm but its 10:59 pm right now?? My time zone is set correctly and Ive gone through all the steps and possibilities above nothing works.. so having to program my lights to think its a different time than it is BLOWS!! $2100 for a set of lights and you'd think they were better than a cheap Acer computer.. Overtime i mess with this software to fix something or change something , something else goes wrong! Ugggg Aggravated big time right now __________________ Store DT: 150gal TALL- Octopus Classic 150 skimmer, 40Gal fuge/sump,Dual Radion X3, Dual Vortech MP40's Home DT: 220Gal Reef Octopus 5000, 75Gal Fuge, 125gal Sump, 5 Radion G4Pros, 3 Vortech mp40, Ja Current Tank Info: 220Gal Mixed Reef

10/18/2016, 09:10 AM	#16
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	Bill, If you haven't done so already it would be best to contact Customer Service directly today. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

01/30/2020, 02:07 PM	#19
E.intheC Registered Member Join Date: Sep 2008 Location: Long Island NY Posts: 5,373	Is this typically an issue with software or is it the light itself? I’ve had this problem on my Radion and have tried all the steps above. Just wondering if it’s a light or software sourced issue. __________________ -Eric

01/18/2015, 10:20 AM	#2
matty0206 Registered Member Join Date: Jun 2006 Location: Vancouver Wa. Posts: 578	Anyone?

06/07/2015, 08:41 PM	#6
Ncfishguy Registered Member Join Date: Dec 2014 Location: Pembroke Posts: 59	im having same problem

06/09/2015, 08:55 AM	#8
Ncfishguy Registered Member Join Date: Dec 2014 Location: Pembroke Posts: 59	How do I select or see if I do ?

01/25/2016, 02:36 PM	#11
emk35 Registered Member Join Date: Nov 2008 Posts: 18	I can't offer any real help other than to say I had very similar issues when I first set up my lights. I started a thread on this forum about it and tried all the things people suggested and some didn't work at all, others would work temporarily and then revert back to the wrong time again....it was very frustrating. I had my lights turning on in the middle of the night and then off during the day. Only thing I could do was a temporary override but when the override time was up they would switch back to the schedule based on the wrong time again. I have no idea what eventually happened, I did nothing new, it just all of a sudden started working. One time I logged in, started a new program (something I had done MANY times before) and the time just magically was correct and never switched on me again. So yeah, totally not helpful but at least I can tell you that eventually all worked just fine for me...

08/07/2016, 09:20 AM	#12
aeroutaF35 Registered Member Join Date: Jan 2006 Posts: 4	I am having the same issues. I can't understand spending 400 on lights and not being able to set the clock!! What a shame. I would return these in a heartbeat if i could!

08/08/2016, 04:01 PM	#13
shingo43 Registered Member Join Date: Dec 2010 Posts: 223	I had the same issue a while ago, I think reset the lights fixed the issue

10/15/2016, 02:10 PM	#15
billwill Registered Member Join Date: Mar 2008 Location: Oregon Posts: 244	I've tried all of the things on Ecotech website, in the manual, and all of the items above. It's 1 pm here and my screen shows it's 8 am. Very frustrating.

03/18/2018, 09:50 AM	#18
raminfaramarzi Registered Member Join Date: Mar 2018 Posts: 1	I had this issue with light I got. I was on safari and MacBook. Nothing worked, until I did a FirmWare Update from the Connection Manager ICON on MacBook. Then the time updated. So, make sure you have the latest firmware installed into the light's controller. That was what caused my time not to update to current time.