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08/16/2018, 04:43 PM
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#1 |
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In Memoriam
Join Date: Sep 2014
Location: Visalia, CA
Posts: 1,790
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MAG Drive - awesome service!
So my Mag 9.5 crapped out after about 3.5/4 years. I was told they had a 5-year warranty, so I called them up. I filled out a form, shipped it to them (cost about $12), and a few weeks later - BRAND NEW PUMP!
What a great company! |
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08/16/2018, 09:01 PM
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#2 |
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Registered Member
Join Date: Dec 2003
Location: Blackwood, NJ
Posts: 3,813
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That's awesome. I use them in my tank & pond, but never knew they had a 5 year warranty. Luckily all of mine have been going way longer than 5 years. Very reliable pumps.
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180 Gallon FOWLR, 40 Gallon Sump and 10 Gallon Refuge. (2) OceanRevive S026 LEDs, ASM G2 Skimmer & SCA-302 Skimmer. Setup since July 2017. |
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08/17/2018, 04:39 AM
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#3 |
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Registered Member
Join Date: Sep 2003
Location: North Carolina
Posts: 20,050
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I'm failing to see how this is "post worthy"?
Sounds like an absolutely basic/standard level of customer service.. You even had to pay for shipping.. Did they credit that? :shrug:
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Who me? |
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08/17/2018, 11:46 AM
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#4 | |
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In Memoriam
Join Date: Sep 2014
Location: Visalia, CA
Posts: 1,790
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Quote:
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08/17/2018, 12:03 PM
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#5 | |
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Registered Member
Join Date: Oct 2002
Location: Huntington, WV
Posts: 677
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Quote:
I have been told by reps of some companies that service is now considered a "necessary evil." It's heartening to see Supreme is not one of those. I'm especially happy to see it as I have two Mag 9.5s running my 90 gallon reef and another 9.5 running my 75 gallon anemone tank. I've used Supremes in my maintenance business and personally for many more years than I can remember, and have been happy with the results. |
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08/17/2018, 01:25 PM
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#6 | |
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Obligate Feeder Obsessed
Join Date: Oct 2012
Location: Pittsburgh, PA
Posts: 4,061
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Quote:
i'll be honest and say there's plenty of brands in this hobby that i'm not interested in touching because people have had negative customer service experiences with them. so it's always nice to hear that a company who's products i like quite a bit, is a good one to deal with. the last thing i want when something breaks is a hassle. i'm already frustrated that i have to fix or replace some equipment. 
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[Citation Needed] "You don't use science to show that you're right, you use science to become right" - xkcd Current Tank Info: A rectangular shaped money pit. |
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08/17/2018, 01:59 PM
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#7 |
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Registered Member
Join Date: Sep 2003
Location: North Carolina
Posts: 20,050
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I just don't consider that "awesome" or noteworthy.. Thats just basic customer service..
I guess that is rare now a days to most.. Now if they ponied up for a prepaid return label (or just sent out a new pump) and maybe threw in a few stickers or a fruit basket.. Well.. then you might have something 
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Who me? |
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08/18/2018, 11:38 AM
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#8 |
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Registered Member
 Join Date: Jan 2007
Location: menifee So cal
Posts: 11,042
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I will have to give them a ring, I still have my first pump that I bought and it is a Mag7 and I bought in 2003 now my BNIB Mage 3 has a spilt elect. cable right at the base of the pump.
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