Blue zoo Aquatics

Daddyrawg · 02/16/2019, 10:42 PM

Anyone have any experience buying fish from them? either online or will call?

homer1475 · 02/17/2019, 01:45 AM

I've bought fish from them a couple times. Always healthy, and well fed when arrived.

zeebies · 02/17/2019, 09:22 PM

Never again...

Daddyrawg · 02/17/2019, 10:08 PM

Quote:

Originally Posted by zeebies

Never again...

Why?

Sent from my SM-G950U using Tapatalk

homer1475 · 02/18/2019, 01:12 PM

Quote:

Originally Posted by zeebies

Never again...

I also wonder why?

The one order I received that was DOA, I sent them a couple pics, and I had store credit. No questioned asked, other then a couple quick cell pics in an email.

I have ordered a total of about 5 times and other then the one DOA(lets face it, isht happens during shipping) all specimens have been high quality.

zeebies · 02/18/2019, 05:18 PM

I am swamped right now so this will be the short version. Had nothing to do with DOA's.

Essentially, the "manager" refused to take my order because I only wanted to purchase one small fish (even though I fully expected to pay the shipping which was much more than the fish). He said - at least 10 times - that I had to buy more because the company would lose money on only one fish. He was very rude, argumentative and insistent. He was yelling at me on the phone.

It was quite shocking and I don't shock easily. I actually thought that maybe he was just having a horrible day, someone in his family just died, he received a bad diagnosis, etc. because I just couldn't make sense of why he was treating me like he did.

This is only my experience. I don't like to bash venders because one incident doesn't make a pattern. Somewhere I wrote up a rough transcript of the "conversation" I had with this person. Horrible customer service. I hope you have better luck than I did.

I'm not one to start a thread about bashing a vendor, but since you asked for some feedback, I thought I'd chime in. Best of luck!

02/16/2019, 10:42 PM	#1
Daddyrawg Registered Member Join Date: May 2018 Posts: 814	Blue zoo Aquatics Anyone have any experience buying fish from them? either online or will call?

02/17/2019, 01:45 AM	#2
homer1475 Registered Member Join Date: Mar 2015 Location: Upstate NY Posts: 5,313	I've bought fish from them a couple times. Always healthy, and well fed when arrived. __________________ 80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work"

02/17/2019, 09:22 PM	#3
zeebies Registered Member Join Date: Apr 2011 Location: NE Coast Posts: 851	Never again...

02/18/2019, 05:18 PM	#6
zeebies Registered Member Join Date: Apr 2011 Location: NE Coast Posts: 851	I am swamped right now so this will be the short version. Had nothing to do with DOA's. Essentially, the "manager" refused to take my order because I only wanted to purchase one small fish (even though I fully expected to pay the shipping which was much more than the fish). He said - at least 10 times - that I had to buy more because the company would lose money on only one fish. He was very rude, argumentative and insistent. He was yelling at me on the phone. It was quite shocking and I don't shock easily. I actually thought that maybe he was just having a horrible day, someone in his family just died, he received a bad diagnosis, etc. because I just couldn't make sense of why he was treating me like he did. This is only my experience. I don't like to bash venders because one incident doesn't make a pattern. Somewhere I wrote up a rough transcript of the "conversation" I had with this person. Horrible customer service. I hope you have better luck than I did. I'm not one to start a thread about bashing a vendor, but since you asked for some feedback, I thought I'd chime in. Best of luck!