Osmolator stopped working

110Oceanic · 02/02/2019, 03:28 PM

My Osmolator stopped working. I followed all instructions on diagnosing it and this is what I found.

I unplugged my controller, I cleaned the optical sensor and float sensor with vinegar. With everything clean and dry I supplied power to the controller. All the lights came on and the alarm sounded at the same time for about a second or two. Then the Red Too Low Level light came on for a second or two. Then the Yellow Pump on light came on and the pump ran for about 10-15 seconds and the the light and pump turned off and the Green Level light came on and stays on. I believe this indicates that the Optical sensor is bad. Is there anything else I can do? If not where do I need to send the controller to be repaired or do I just have to buy a whole new unit?

rvitko · 02/04/2019, 11:25 AM

Yes, this would be an optic sensor problem, they strongly discourage us form sending or selling sensors uninstalled as the controller should be calibrated to the sensor and we can only do that here. How old is the controller?

110Oceanic · 02/05/2019, 08:51 PM

I have had it a few years not sure how old it is. Can I still send it in? If so what is the process?

rvitko · 02/06/2019, 09:19 AM

Yes of course, just include a note with return address and phone number.

Tunze USA
305 Victor St
Austin, TX 78753

110Oceanic · 02/06/2019, 11:02 AM

Ok I will send it out today. Do I need to send the power cord and magnet holder or just the controller?

rvitko · 02/06/2019, 12:10 PM

The symptoms point pretty clearly to an optic sensor issue so in this case I only need the controller with attached sensors.

110Oceanic · 02/06/2019, 06:56 PM

I mailed it out and you should receive it by Friday they said.
USPS Tracking number (9505 5158 5758 9037 2651 53)

rvitko · 02/07/2019, 08:45 AM

Thank you!

02/02/2019, 03:28 PM	#1
110Oceanic Registered Member Join Date: Jan 2015 Location: Ormond Beach, FL Posts: 10	Osmolator stopped working My Osmolator stopped working. I followed all instructions on diagnosing it and this is what I found. I unplugged my controller, I cleaned the optical sensor and float sensor with vinegar. With everything clean and dry I supplied power to the controller. All the lights came on and the alarm sounded at the same time for about a second or two. Then the Red Too Low Level light came on for a second or two. Then the Yellow Pump on light came on and the pump ran for about 10-15 seconds and the the light and pump turned off and the Green Level light came on and stays on. I believe this indicates that the Optical sensor is bad. Is there anything else I can do? If not where do I need to send the controller to be repaired or do I just have to buy a whole new unit?

02/04/2019, 11:25 AM	#2
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Yes, this would be an optic sensor problem, they strongly discourage us form sending or selling sensors uninstalled as the controller should be calibrated to the sensor and we can only do that here. How old is the controller? __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/06/2019, 09:19 AM	#4
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Yes of course, just include a note with return address and phone number. Tunze USA 305 Victor St Austin, TX 78753 __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/06/2019, 12:10 PM	#6
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	The symptoms point pretty clearly to an optic sensor issue so in this case I only need the controller with attached sensors. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/07/2019, 08:45 AM	#8
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Thank you! __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/05/2019, 08:51 PM	#3
110Oceanic Registered Member Join Date: Jan 2015 Location: Ormond Beach, FL Posts: 10	I have had it a few years not sure how old it is. Can I still send it in? If so what is the process?

02/06/2019, 11:02 AM	#5
110Oceanic Registered Member Join Date: Jan 2015 Location: Ormond Beach, FL Posts: 10	Ok I will send it out today. Do I need to send the power cord and magnet holder or just the controller?

02/06/2019, 06:56 PM	#7
110Oceanic Registered Member Join Date: Jan 2015 Location: Ormond Beach, FL Posts: 10	I mailed it out and you should receive it by Friday they said. USPS Tracking number (9505 5158 5758 9037 2651 53)