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Unread 03/14/2019, 11:47 AM   #1
goliwala
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Join Date: Sep 2013
Posts: 46
Aquacave Not Honoring Warranty

I bought a Jebao return pump from these people in May 2018. On their site, the description of the item says one year warranty. The pump broker couple of weeks ago. I contacted Aquacave, they say to contact Jebao. I contacted Jebao and they said “AquaCave bought the pump from us some years ago. For all the warranty problems, it's charged by the oversea seller directly.
All our customers offer the warranty to their customers by themselves, because we give them factory price doesn't include the oversea warranty cost.”

Aquacave still is not willing to take responsibility. Now they have a new story that we only cover the product for 30 days. Nowhere on their site it says that.

Just wanted to let you guys know before you purchase anything from them.


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Unread 03/14/2019, 12:03 PM   #2
AquaCave
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Join Date: Sep 2003
Location: Gurnee, Illinois
Posts: 943
Hi,
Please note that Jebao pump are only sold through Ebay with 30 day warranty listed in the product description.


Albert Andrasz
www.aquacave.com


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