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Old 10/07/2020, 04:19 PM   #1
RickD63
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Sensor not working

Have another Tunze and looks like the sensor is not working well. The water level is well passed the sensor. I heard the alarm go off last night and checked it. When I connected the power, I noticed that it blinks then the "Too Low" LED stays red, then it runs the pump. On my other unit, all LED's will blink twice prior to running the pump. I cleaned the sensor and still the same issue. Any suggestions?


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Old 10/07/2020, 04:45 PM   #2
RickD63
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Not to sure if the seal is broken, i noticed that the sensor doesn’t seem fully sealed. I attached the photos.


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Old 10/08/2020, 07:49 AM   #3
rvitko
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The sensor is sealed, it is sealed by a fill of polyurethane and this is just a slight misalignment of the two halves which generally would not have any bearing on the seal or function.

Can you clarify what light(s) blink? When you get the red too low light is the sensor out of water or submerged? A too low light on start up when the sensor is in water is to be expected, the sensor failed the self test, it can only pass if dry, this is a diagnostic test that is only valid on a clean and dry sensor. They do always run the pump for 15-20 seconds when first powered up, this is also part of a self diagnostic test.


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Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 10/08/2020, 01:41 PM   #4
RickD63
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I let the sensor dry overnight and plugged it in and it seems to work fine now. I had noticed that the sensor was not detecting the water and was consistently filling up to the wire.

I also noticed that if the sensor it touching the water, it would show the "Too Low" light as stays RED until the pump starts running. I'm assuming that is normal. I couldn't find it in the manual, it only talks about the light as blinking.

If the sensor is not touching the water, the Level LED is lighted green until the pump runs.

I took a video if you want to see it.


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Old 10/08/2020, 02:25 PM   #5
rvitko
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Green when dry and red when wet for the start up lights would indicate a properly working sensor. A video might help, I also attach usual causes of overfilling-

1) A siphon, if it is a siphon the issue will be seemingly random, it will tend to only occur when the reservoir is full and the water will fill to a level possibly above or just below the float. Siphon situation 3 is the most probable cause but note as shown in 4 that a loop will not solve it, the end of the hose must always terminate above the reservoir water level.

image001.png

2) A sensor issue. The first test is to use the self diagnostic test on the Osmolator to verify the sensor is in working order.

1) With the sensor completely wiped dry, plug in the controller. The sensor MUST be clean and dry for this test to work, a wet or dirty sensor will always fail.
2) All 4 lights will flash and it will beep, a single light will show for 1 seconds and then the normal 15-20 second pump run at startup will begin.
3) This light that is on one second is the optic sensor status, green means pass, yellow means it is marginal, red means it failed.
4) For further confirmation, you can rerun this test with the sensor in water, in this scenario instead of a green light we should get a red fail light, a unit that passes both tests we can say with 90%+ certainty the sensor is working properly.

Assuming it passes the self test the issue is bubbles, optic sensors work by detecting the refraction of air vs water and make no differentiation between a bubble or being dry. The most overlooked source of bubbles is placing the top off hose in the vicinity of the sensors, the incoming splash will introduce bubbles and cause a fill. The hose can be routed to any area of the sump or main tank, and the optic sensor must be in a calm and bubble free area. A definitive test to verify bubbles are the cause is if you can catch it in the act of an overfill and wipe your finger across the sensor and filling stops within 5 seconds, the cause was bubbles.

3) There is a 3rd possibility but this is relatively obscure and only will apply to tanks under 50 gallons or due to a misunderstanding of how the Osmolator works. The Osmolator has timed functions in addition to sensor controlled functions and for the first 25-30 seconds it is not actually detecting water levels and is instead running a series of self diagnostic tests. The pump will always run for 15-20 seconds when you first power it up, this is so the installer can verify the pump is operational and the pump and tubing are primed and ready to fill. Also, the Osmolator always waits 5 seconds to fill to account for waves and surface movement and overfills for 5 seconds so the pump is cycled on less often. If the tank is under 50 gallons you need to open the controller and reduce the pump speed to “nano” and if it is under 30, an additional restriction such as a drip irrigation valve might be needed, this will reduce the amount of water added by these timed sequences to avoid raising the float.

4) Optic sensors utilize infrared light, refugium grow lights use infrared and may cause interference. The optic sensor should not be exposed to such a light. The float switch is a magnetic switch, magnets can affect it and it is critical that no other magnet is within 4” and that the magnet holders are properly aligned. Lower quality electronics can emit electromagnetic fields and directly affect the controller, ballasts and power supplies that are not OEM to a name brand from Europe or the US where compliance with radio interference and safety laws is required are suspect and it is worth trying with such devices eliminated from the system.


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 10/08/2020, 02:57 PM   #6
RickD63
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I did review this in the past. Attached is the video link.

https://youtu.be/x_IE1_anIsk


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Old 10/09/2020, 07:16 AM   #7
rvitko
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If in that video the sensor is wet, the start up is normal, dry it should be green. I notice the tank is a 40 gallon all in one, so one probable issue would be the timed fills and reducing the pump speed.


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 10/09/2020, 07:28 AM   #8
RickD63
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Quote:
Originally Posted by rvitko View Post
If in that video the sensor is wet, the start up is normal, dry it should be green. I notice the tank is a 40 gallon all in one, so one probable issue would be the timed fills and reducing the pump speed.

The pump speed is turned all the way down. It still pushed a lot of water, so that could be a cause. I have another Tunze (the one you recently reprogrammed) and i notice the pump speed is correct.

I checked this morning and the water is way above the sensor again. Not sure what the problem could be.


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Old 10/09/2020, 07:34 AM   #9
rvitko
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I am happy to take a look at it, if the head pressure is lower that could be a cause. If the compartment that the water is filling is very small, you may just need to add a small valve to further restrict the flow. When turned all the way down, the start up fill should add a half cup approx and the 5 second overfill about a tablespoon.


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 10/09/2020, 11:00 AM   #10
RickD63
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It looks like it pumps the right amount. I’ll swap my controllers to see if i get the same results.


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