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07/03/2015, 12:12 PM | #1 |
RC Sponsor
Join Date: Sep 2009
Posts: 14,173
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Tunze USA is terriffic! Thank you Roger for the great support!
Just wanted to put a little plug in for Roger and Tunze USA. After years of running Tunze pumps, yesterday I noticed that one of my 6205 power supplies had failed. Since I have several other Tunze's in my system, it only took me a minute to troubleshoot. It was well out of warranty and not surprising as I beat the hell out of my Tunzes day in and day out for years on end. I was able to reach Roger early in the afternoon (So. Cal time) yesterday and catch him on my first call. It couldn't have been more than 30 minutes later and I had a tracking number via email. First thing this AM, UPS arrived with my new power supply and that Tunze is now back on line!
Thanks again Roger for the great support & service. I can think of a lot of companies in this industry that could learn a thing or two from you and your team! You represent Tunze very well and they are very fortunate to have somebody like yourself to handle North America! Also, thank you Tunze for making some of the best pumps on the market!
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Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476 |
07/03/2015, 01:20 PM | #2 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Thank you, to be fair, it was kind of luck to get me on the first try, I usually have to call back and I can't always get stuff out same day, later in the week tends to be slower and I was able to do it. Have a great 4th!
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
07/04/2015, 05:27 PM | #3 |
Registered Member
Join Date: Jan 2007
Location: Oakdale,Ct.
Posts: 2,772
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so humble...............nope you are the best...........
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FUPA jealous;) Current Tank Info: Wish I had one building a house |
07/06/2015, 09:21 AM | #4 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Thanks, I hope everyone had a safe and happy 4th!
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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