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Old 07/08/2018, 02:43 PM   #1
jacobse1
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Tunze Full Spectrum restore default?

Is there any way to restore the unit to the default full intensity setting? I manually adjust to full brightness every day, but when it comes back in the next day (apex controlled) itís back to dim. How can I get a new manual setting to stick?


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Old 07/09/2018, 08:19 AM   #2
rvitko
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Something has to be wrong with it unless it is possibly connected to a controller that is causing an issue or it is near a magnet. If you can rule those 2 out, let me know the age of it, it likely has a short causing this and we should replace it.


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"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 07/09/2018, 03:22 PM   #3
jacobse1
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Just got it a few weeks ago. It’s controlled by an APEX as is my other unit which maintains its settings. I have a third which I immediately dropped in the tank while installing which is cooked . Maybe I’ll send it back as well and there scan be one working Frankenlight out of the two.


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Old 07/09/2018, 03:28 PM   #4
rvitko
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They are waterproof, what fell in the tank, the end box or power supply? Email me a copy of the receipt.


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 07/13/2018, 06:14 AM   #5
jacobse1
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The little box with the 5 pin connector.


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Old 07/13/2018, 06:32 AM   #6
jacobse1
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I can't figure out how to attach a file.
marine depot order: #102067178 for the one I dropped in the tank
marine depot order: #Order Number: #102073524 Order Date: 6/3/2018 for the one that won't hold its settings


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Old 07/13/2018, 08:09 AM   #7
rvitko
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email- Tunze at sbcglobal dot net


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old 07/14/2018, 06:19 PM   #8
jacobse1
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Done


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Old 07/16/2018, 08:59 AM   #9
rvitko
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Got it, the replacement light will go out tomorrow. Please send in the one that fell in water and I can repair it most likely, we would replace the end connector. Just include a note in the box with our return address and phone number.

Tunze USA
305 Victor St
Austin, TX 78753


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Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
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Old Yesterday, 11:23 AM   #10
jacobse1
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Will do


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