Reeflink won't find Vortechs after updating Vortechs

aqua1dude · 04/01/2017, 04:56 PM

I recently updated my Vortechs through Reeflink and now the Vortechs appear greyed out as shown in the image below. I've tried the option to add devices wirelessly several times but it never finds them. I also tried updating the reeflink firmware to see if that helped but it didn't . Everything has been working fine for a few years but the update seems to have done something to keep the Vortech MP10s from being found.
What steps should I take to resolve this issue?

Alex Y EcoTech · 04/03/2017, 02:15 PM

aqua1,

Have you tried power cycling your ReefLink and VorTechs? If so, also try selecting the 'Refresh Devices" option in ESL under the "Devices" tab. If you're still unable to locate them at that time, please give us a call for more advanced troubleshooting.

aqua1dude · 04/03/2017, 08:45 PM

Quote:

Originally Posted by Alex Y EcoTech

aqua1,

Have you tried power cycling your ReefLink and VorTechs? If so, also try selecting the 'Refresh Devices" option in ESL under the "Devices" tab. If you're still unable to locate them at that time, please give us a call for more advanced troubleshooting.

Yes I cycled the reeflink and refreshed devices but I forgot to list those steps in my email. I'll call in for support. Thanks.

nogascans · 08/06/2017, 04:54 PM

Aqua1dude, did you ever find a solution? I also have some MP wES models that will not show up to identify into Reeflink, including a pair of legacy units and a new QuietDrive model.

Sincerely,

David

eraser2001 · 08/06/2017, 09:32 PM

Quote:

Originally Posted by nogascans

Aqua1dude, did you ever find a solution? I also have some MP wES models that will not show up to identify into Reeflink, including a pair of legacy units and a new QuietDrive model.

Sincerely,

David

Hi
Did you disconnect all other equipment ?
I had a similar problems couple day ago. I disconnected all my lights and other pumps and with reeflink I started to looking for the new pump. Also I did a hard reset for that pump.

Enviado desde mi SM-G935T mediante Tapatalk

nogascans · 08/07/2017, 08:49 AM

Yes, I did disconnect all the equipment. I even tried doing multiple full resets on individual pump drivers but to no avail. All of this was done from Ecosmart web page using Google Chrome on PC.

On a whim, I downloaded the App for my iPhone and retried to add the pair of MP10 Wes pumps to my 2nd aquarium. I did this one at a time (with power disconnected on 2nd one as directed, along with both pumps from 1st tank, where one had been already ID'd and the second QD pump I was having same issue of not showing up in scan). This time, using the iPhone App, I was able to get both MP10's updated (I did have one error on 1st pump I tried, so I did the 2nd one and then retried the 1st to success!). Then the QD drive from 1st room magically showed up in list. I was able to get all of them added to correct aquarium and programmed.

I am by trade a techie in networking and AV equipment/programming, and this added a few gray hairs to say the least. But patience paid off in the long run. Maybe this will help someone else.

App use of pumps is soooo-much better than button pressing! Great job Ecotech on the App!!!

Sincerely,

David

04/01/2017, 04:56 PM	#1
aqua1dude Registered Member Join Date: May 2014 Posts: 108	Reeflink won't find Vortechs after updating Vortechs I recently updated my Vortechs through Reeflink and now the Vortechs appear greyed out as shown in the image below. I've tried the option to add devices wirelessly several times but it never finds them. I also tried updating the reeflink firmware to see if that helped but it didn't . Everything has been working fine for a few years but the update seems to have done something to keep the Vortech MP10s from being found. What steps should I take to resolve this issue?

04/03/2017, 02:15 PM	#2
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	aqua1, Have you tried power cycling your ReefLink and VorTechs? If so, also try selecting the 'Refresh Devices" option in ESL under the "Devices" tab. If you're still unable to locate them at that time, please give us a call for more advanced troubleshooting. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

08/06/2017, 04:54 PM	#4
nogascans Registered Member Join Date: Aug 2012 Location: Jesup, Georgia (USA) Posts: 387	Aqua1dude, did you ever find a solution? I also have some MP wES models that will not show up to identify into Reeflink, including a pair of legacy units and a new QuietDrive model. Sincerely, David

08/07/2017, 08:49 AM	#6
nogascans Registered Member Join Date: Aug 2012 Location: Jesup, Georgia (USA) Posts: 387	Yes, I did disconnect all the equipment. I even tried doing multiple full resets on individual pump drivers but to no avail. All of this was done from Ecosmart web page using Google Chrome on PC. On a whim, I downloaded the App for my iPhone and retried to add the pair of MP10 Wes pumps to my 2nd aquarium. I did this one at a time (with power disconnected on 2nd one as directed, along with both pumps from 1st tank, where one had been already ID'd and the second QD pump I was having same issue of not showing up in scan). This time, using the iPhone App, I was able to get both MP10's updated (I did have one error on 1st pump I tried, so I did the 2nd one and then retried the 1st to success!). Then the QD drive from 1st room magically showed up in list. I was able to get all of them added to correct aquarium and programmed. I am by trade a techie in networking and AV equipment/programming, and this added a few gray hairs to say the least. But patience paid off in the long run. Maybe this will help someone else. App use of pumps is soooo-much better than button pressing! Great job Ecotech on the App!!! Sincerely, David