Service response time?

GlassReef · 12/03/2015, 12:32 AM

I sent an email, using the contact form on the Avast website. I requested some information about a problem I was having with a couple of Swabbies. This was three or four days ago and I haven't heard anything back. Do they normally have long response times?

ctenophore · 12/03/2015, 09:57 AM

Hi Tom,

I found the email you sent in. Dan replied within about 20 minutes but it looks like you typed in your email address wrong, so that is probably why you didn't get the reply. I'll pull that reply and forward it to the email address I have from a few years ago.

Justin

GlassReef · 12/04/2015, 02:29 PM

Thanks for your reply and the email.

12/03/2015, 12:32 AM	#1
GlassReef Got Reef Join Date: Mar 2006 Location: Weeki Wachee, Florida Posts: 2,501	Service response time? I sent an email, using the contact form on the Avast website. I requested some information about a problem I was having with a couple of Swabbies. This was three or four days ago and I haven't heard anything back. Do they normally have long response times? __________________ Tom No matter how much you try to push the envelope, it remains stationary.

12/04/2015, 02:29 PM	#3
GlassReef Got Reef Join Date: Mar 2006 Location: Weeki Wachee, Florida Posts: 2,501	Thanks for your reply and the email. __________________ Tom No matter how much you try to push the envelope, it remains stationary.

12/03/2015, 09:57 AM	#2
ctenophore RC Sponsor Join Date: Oct 1999 Location: Rockville MD Posts: 707	Hi Tom, I found the email you sent in. Dan replied within about 20 minutes but it looks like you typed in your email address wrong, so that is probably why you didn't get the reply. I'll pull that reply and forward it to the email address I have from a few years ago. Justin