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Old 07/11/2018, 07:37 PM   #1
SereneAquatic
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Join Date: Nov 2017
Location: Middle TN
Posts: 152
About to give up on my Apex, please help

After having repeated connectivity issues with our APEX via wifi, we finally hard wired it to the modem. It worked ok for about a week and then lost connection yet again to Fusion.

I am NOT super technical but I did manage to download the browsing app and reach the apex to do an update when it was on wifi, but not skilled enough to create a static port.

I am ready to just unhook it all and sell it. Due to its unreliable behavior, it is essentially a glorified power strip at this point and a really expensive one at that.

The only thing that is programmed on it is the on/off times for the fuge light, and the temp settings for two heaters.

Please help me make this thing useful again. When it worked, it was reassuring to be able to monitor parameters, but for the last few months it has been nothing but a headache.

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Build Thread: "A new reefer... a new tank. What could go wrong?"

Current Tank Info: Red Sea Reefer 425 XL Deluxe and Nano Max
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Old 07/11/2018, 07:41 PM   #2
jocca
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Have you tried contacting Neptune customer support? They have helped me on many occasions over the years and Iíve found them to be very friendly and knowledgeable. Theyíve fixed every problem Iíve ever had. Open a ticket through their website.


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Old 07/12/2018, 05:55 AM   #3
Optionman
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Donít give up. I hard wired my apex to my router after numerous WiFi connectivity issues as well and havenít had any issues since. Are you sure you changed settings to indicate hard wired vs WiFi?

Neptune tech support is very helpful as stated in prior posts.

Iíve only increased reliance on apex over time. Donít give up.


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Old 07/12/2018, 05:56 AM   #4
SereneAquatic
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Quote:
Originally Posted by jocca View Post
Have you tried contacting Neptune customer support? They have helped me on many occasions over the years and Iíve found them to be very friendly and knowledgeable. Theyíve fixed every problem Iíve ever had. Open a ticket through their website.


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I have not. I have attempted to troubleshoot with the information i find online. I will reach out to them directly.

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Build Thread: "A new reefer... a new tank. What could go wrong?"

Current Tank Info: Red Sea Reefer 425 XL Deluxe and Nano Max
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Old 07/15/2018, 02:47 AM   #5
Steve175
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As above: open a ticket. I do so when only mildly irritated (well before frustrated). They will access your system remotely (with your permission and transiently) and get you reliably up and running. In like 10 min. You will feel like an idiot but concomitantly be ecstatic that it is working and want to get them off the phone so you can manipulate it. The apex is extremely powerful and useful in ways that you will only begin to realize over the next months then years. Mine monitors my sump volume (notifies me if ATO revervoir is empty or if a pump loses power), notified me directly if a pump loses power, turns fans and/or (rarely) a chiller and, conversely, a set of heaters to keep my temp in a narrow range, monitors the effluent rate and pH on my ca reactor, turns on and off 14 lights on DTs, fuge, frag tank, and mangrove tank, runs surge tanks, cleans my skimmer cup twice daily, and allow optimal feeding (with the push of a button, the closed loops and skimmer turn off for 10 minutes). I am ****ed that it does not do my taxes. . .


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Current Tank Info: 2 separate 250G bowfront rimless ELOS tanks plumbed to 260G sump, 220G refugium, 220G frag, BK DeLuxe 300, 400W MH x4, closed loops, 3/4hp chiller x2, Phos reactor, Kalk reactor, Charcoal reactor, Ca reactor, 60G surge tanks, & a huge elec bill
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Old 07/15/2018, 06:24 AM   #6
rvareef
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dont give up! Hang in there!


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Old 07/15/2018, 01:53 PM   #7
SereneAquatic
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Posts: 152
Lol, Steve, just for you and your inspiring post, I will persevere.

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Build Thread: "A new reefer... a new tank. What could go wrong?"

Current Tank Info: Red Sea Reefer 425 XL Deluxe and Nano Max
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Old 07/16/2018, 08:43 PM   #8
kurt_n
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Just a second for contacting Neptune Support. They go above and beyond what you've come to expect for support these days.


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