Can't update profilux firmware

billbunton · 08/30/2014, 02:36 PM

I've spent the last two hours trying to update my profilux firmware to 6.11 (currently at 6.07). I've done it before, but I've tried both Profilux Control and GHL Control Center, and the profilux won't accept the download (in fact, it never comes up with the prompt I'm supposed to answer "yes" to). I've tried connected via TCP, both wired and wifi. I can't get a USB connection (never needed it before, either).

Anyone got any ideas?

Antipodes · 08/30/2014, 09:03 PM

Quote:

Originally Posted by billbunton

I've spent the last two hours trying to update my profilux firmware to 6.11 (currently at 6.07). I've done it before, but I've tried both Profilux Control and GHL Control Center, and the profilux won't accept the download (in fact, it never comes up with the prompt I'm supposed to answer "yes" to). I've tried connected via TCP, both wired and wifi. I can't get a USB connection (never needed it before, either).

Anyone got any ideas?

So I guess you can connect OK. But can't see the download file?

Have you unzipped it? (Silly I know, but I have done it myself)

billbunton · 08/31/2014, 04:30 AM

Yes, the software can see the download file fine. I select the download file, it goes through and checks the firmware file fine. It then says "Attention! You are about to overwrite the firmware of the connected device. Please confirm the message at the device with <Yes>!". But no message appears on the device.

If I click OK anyway (or check the box that says skip the security check), it spends time saying it's transmitting firmware file (erasing flash), but nothing ever shows up on the console, and I finally get a dialog box saying it "Error while transmitting firmware!: FLASHERASE - No response -8".

Antipodes · 08/31/2014, 06:36 PM

OK, sorry I did see you had tried the TCPIP connect but missed the bit about not using USB.
I personally could never get it download anything on the network, but always works with the USB or Serial cable.
If you go to the GHL site and troll the forum, every time they some one has this issue, they confirm that the Profilux does not support update by network.

If you had it work that way in the past I think maybe you were lucky. But the only way you are meant to do it is with the USB or serial cable.

Halfmoon61 · 09/01/2014, 10:11 AM

I was told by GHL that TCIP would not be supported for firmware updates. I've had the most luck by disconnecting everything, then connect to the Profilux box only with a serial to USB and use a USB 2.0 connection on my laptop. Then I use the flash tool. I had a lot of problems with firmware updates, since I started following this procedure I haven't had a failure since. HTH

billbunton · 09/02/2014, 04:17 AM

I finally got it to update. I've never been able to establish a USB connection to the profilux at all, and I've never managed a USB connection to the Mitras from my desktop, only from the laptop. I still can't get a USB connection from the desktop, but I put the latest GCC on the laptop and finally managed to get a USB connection to the profilux and got the firmware updated.

What a pain. In most ways I prefer the profilux over the apex, but firmware updates is one place the apex does much better.

08/30/2014, 02:36 PM	#1
billbunton Registered Member Join Date: Dec 2013 Location: Alamogordo, NM Posts: 77	Can't update profilux firmware I've spent the last two hours trying to update my profilux firmware to 6.11 (currently at 6.07). I've done it before, but I've tried both Profilux Control and GHL Control Center, and the profilux won't accept the download (in fact, it never comes up with the prompt I'm supposed to answer "yes" to). I've tried connected via TCP, both wired and wifi. I can't get a USB connection (never needed it before, either). Anyone got any ideas?

09/01/2014, 10:11 AM	#5
Halfmoon61 Registered Member Join Date: Jun 2007 Location: Louisiana Posts: 93	I was told by GHL that TCIP would not be supported for firmware updates. I've had the most luck by disconnecting everything, then connect to the Profilux box only with a serial to USB and use a USB 2.0 connection on my laptop. Then I use the flash tool. I had a lot of problems with firmware updates, since I started following this procedure I haven't had a failure since. HTH __________________ 150 Peninsula Current Tank Info: 150 Peninsula

08/31/2014, 04:30 AM	#3
billbunton Registered Member Join Date: Dec 2013 Location: Alamogordo, NM Posts: 77	Yes, the software can see the download file fine. I select the download file, it goes through and checks the firmware file fine. It then says "Attention! You are about to overwrite the firmware of the connected device. Please confirm the message at the device with <Yes>!". But no message appears on the device. If I click OK anyway (or check the box that says skip the security check), it spends time saying it's transmitting firmware file (erasing flash), but nothing ever shows up on the console, and I finally get a dialog box saying it "Error while transmitting firmware!: FLASHERASE - No response -8".

08/31/2014, 06:36 PM	#4
Antipodes Registered Member Join Date: Jul 2008 Location: Christchurch, New Zealand Posts: 172	OK, sorry I did see you had tried the TCPIP connect but missed the bit about not using USB. I personally could never get it download anything on the network, but always works with the USB or Serial cable. If you go to the GHL site and troll the forum, every time they some one has this issue, they confirm that the Profilux does not support update by network. If you had it work that way in the past I think maybe you were lucky. But the only way you are meant to do it is with the USB or serial cable.

09/02/2014, 04:17 AM	#6
billbunton Registered Member Join Date: Dec 2013 Location: Alamogordo, NM Posts: 77	I finally got it to update. I've never been able to establish a USB connection to the profilux at all, and I've never managed a USB connection to the Mitras from my desktop, only from the laptop. I still can't get a USB connection from the desktop, but I put the latest GCC on the laptop and finally managed to get a USB connection to the profilux and got the firmware updated. What a pain. In most ways I prefer the profilux over the apex, but firmware updates is one place the apex does much better.