eMail reply

OceanAV · 06/03/2016, 09:42 AM

Almost a week ago I sent email/question to customerservice@bluezoo... and never got a reply.
Did I used wrong address?

BlueZooAquatics · 06/03/2016, 11:58 AM

Thanks for letting us know. We do ask for 24 business hours for a response but if it goes beyond that, it probably means we did not get the email. We also do keep phone hours during the week so you are always welcome to call.

888-479-2583

Depending on your question, you can use these two email addresses

customerservice@bluezooaquatics.com for general questions

or

info@bluezooaquatics.com for livestock specific questions

Hope that helps.

OceanAV · 06/03/2016, 12:58 PM

Thank you. I'll try again.

TprMoore · 06/27/2016, 11:13 PM

Quote:

Originally Posted by OceanAV

Almost a week ago I sent email/question to customerservice@bluezoo... and never got a reply.
Did I used wrong address?

I've had this same issue. I sent an e-mail to the "info" address nearly a week ago, tried the "customerservice" one after seeing this.

06/03/2016, 09:42 AM	#1
OceanAV Registered Member Join Date: Dec 2007 Location: NJ Posts: 149	eMail reply Almost a week ago I sent email/question to customerservice@bluezoo... and never got a reply. Did I used wrong address?

06/03/2016, 11:58 AM	#2
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	Thanks for letting us know. We do ask for 24 business hours for a response but if it goes beyond that, it probably means we did not get the email. We also do keep phone hours during the week so you are always welcome to call. 888-479-2583 Depending on your question, you can use these two email addresses customerservice@bluezooaquatics.com for general questions or info@bluezooaquatics.com for livestock specific questions Hope that helps.

06/03/2016, 12:58 PM	#3
OceanAV Registered Member Join Date: Dec 2007 Location: NJ Posts: 149	Thank you. I'll try again.