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03/25/2018, 11:22 AM
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#1 |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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3155 ato
I purchased my unit about two weeks ago, and my unit is now starting with the level LED lit, and then going off for a few seconds before starting to alarm and have the too high, too low and level lights start blinking. I’m a little frustrated with just purchasing it two weeks ago. No signs of any water damage or anything like that, it’s been dry and kept outside of my sump area to stay dry as well.
Any help would be appreciated. Brett Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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03/25/2018, 11:28 AM
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#2 |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Actually just the top high and too low are blinking now, and the level is staying lit.
Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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03/26/2018, 09:34 AM
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#3 |
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RC Sponsor
 
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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This is the water damage indicator, typically what causes this is that at some point the power supply tip landed in water and then was plugged into the controller wet. Usually we can repair minor water damage if you send it in.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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03/26/2018, 10:00 AM
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#4 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
Ok. Where should I send it to? And should I just send the controller and power cord? Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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03/26/2018, 10:05 AM
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#5 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
And what is the cost associated? Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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03/26/2018, 10:28 AM
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#6 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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If I can repair it, I don't charge unless a part needs to be replaced, for example the power supply tip is corroded, then it is just the cost of the part. Typically if repairable this is just soldering and cleaning.
Tunze USA 305 Victor St Austin, TX 78753 I would want the controller, power supply and a note with return address and phone number.
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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03/26/2018, 10:45 AM
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#7 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
Ok, will get it sent. Thank you. Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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04/03/2018, 09:18 AM
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#8 |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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According to UPS it was delivered, I just want to make sure you actually got it.
Thanks, Brett Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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04/03/2018, 09:20 AM
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#9 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Yes, it was repaired yesterday, the power supply was OK, the controller had water damage under the power socket as expected but the power supply had only some very minimal corrosion and worked fine.
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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04/03/2018, 09:23 AM
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#10 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
Thank you! Did you have to replace any parts? Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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04/03/2018, 09:56 AM
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#11 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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No, just cleaning and soldering.
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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04/03/2018, 10:03 AM
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#12 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
Ok, thank you! How do I go about getting it back? I know my packaging to get it to you was comical to say the least with 1 whole roll of paper towel to cushion it. Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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04/03/2018, 10:23 AM
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#13 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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It shipped back yesterday by Priority Mail.
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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04/03/2018, 10:27 AM
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#14 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
Oh, thank you much! Your help is greatly appreciated. I’m moving it to a wall far away from any water so hopefully we won’t have to do this again. Thanks again for your help! Brett Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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04/03/2018, 10:37 AM
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#15 |
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Registered Member
Join Date: Sep 2004
Posts: 556
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Awesome service from tunze! I love my tunze products!
Sent from my iPhone using Tapatalk |
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04/03/2018, 10:43 AM
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#16 | |
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RXCoral
Join Date: Apr 2017
Location: Grand Rapid, Mi
Posts: 105
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Quote:
It’s my first Tunze product, so I can’t attest to its quality yet, but the customer service is phenomenal! Sent from my iPhone using Tapatalk
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PHARMLIFE There's worse things to spend money on, but I'd rather just stick to fish😂 |
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