EcoTech <font size="1" color="#0000FF">profanity removed</font> - Page 4

sonoma2nv · 11/02/2017, 10:08 PM

Quote:

Originally Posted by tkeracer619

You're supposed to use the cord to support it, at least use it for a safety in case you're like me and knock running dry sides into the sump...

Thats for the Dry side.The wet side is whats broken.

ktownhero · 11/03/2017, 06:56 AM

Quote:

Originally Posted by sonoma2nv

Thats for the Dry side.The wet side is whats broken.

Right, but if you are not properly supporting the dry side as *clearly indicated by Ecotech*, then you are putting excess strain on the magnetic coupling which can cause irregularities in how the wet side spins, thus causing problems.

The magnetic force between the two pieces is meant to hold the wet side in place and facilitate its rotation, NOT to support the weight of the entire device. You are supposed to use the included zip tie posts and zip ties to pin the cord down ~2" above the dry side tightly. Not to mention this also prevents the dry side from smashing on the floor if the coupling is ever lost. For that reason alone, people are insane for ignoring Ecotech's instructions.

Rover88 · 11/03/2017, 07:27 AM

Quote:

Originally Posted by reefinder

-- snip---
Do I believe EcoTech should have reached out to me because of this thread? Yes, If it was my company you can bet your over priced coral I would have by now.

You would have more luck if you posted it in the EcoTech sponsor forum, not the general equipment forum.

nikon187 · 11/03/2017, 06:52 PM

8 yrs and have never used the cord holder and zero issue with decoupling or falling off. if you are using the proper spacer i cant see it falling off. ( 4 vortechs )

HippieSmell · 11/03/2017, 10:07 PM

Quote:

Originally Posted by nikon187

8 yrs and have never used the cord holder and zero issue with decoupling or falling off. if you are using the proper spacer i cant see it falling off. ( 4 vortechs )

I had the wet side fall off because it was badly shaking from a defect. The dry side was OK because it was properly attached. It can happen.

ktownhero · 11/05/2017, 01:11 PM

Quote:

Originally Posted by nikon187

8 yrs and have never used the cord holder and zero issue with decoupling or falling off. if you are using the proper spacer i cant see it falling off. ( 4 vortechs )

Yeah well there are smokers that live to 100 too

. Anecdotes are anecdotes.

Sent from my Nexus 5X using Tapatalk

jobu28 · 11/12/2018, 08:51 AM

Bottom line ecotech customer service sucks. And Chris Fernandes is the biggest ^#^% of a customer service rep.

tkeracer619 · 11/12/2018, 07:03 PM

Quote:

Originally Posted by jobu28

Bottom line ecotech customer service sucks. And Chris Fernandes is the biggest ^#^% of a customer service rep.

I have not had your experience. There is no bottom line based off your opinion. Many of us have had years of excellent support from them.

Joe0813 · 11/13/2018, 02:16 PM

So you're mad because they can't sell you a part that is permanently attached?

11/03/2017, 06:52 PM	#79
nikon187 Registered Member Join Date: Jul 2008 Location: Edmonton Alberta Posts: 4,717	8 yrs and have never used the cord holder and zero issue with decoupling or falling off. if you are using the proper spacer i cant see it falling off. ( 4 vortechs ) __________________ ----------------- Current Tanks: New 210 custom 84 x 24 x 24, 60g sump, SWC 250 extreme with bubble blaster 5000, 2 vortech mp40, 2 vortech mp10, 12 T5, Water blaster 5000, warner marine bio pellets, 60g clownfish cube, red carpet anemone with a 25g sump,SRO octopus 1000sss, 250w radium, lumenarc large.

11/13/2018, 02:16 PM	#84
Joe0813 Registered Member Join Date: Mar 2011 Location: Boston strong Posts: 2,766	So you're mad because they can't sell you a part that is permanently attached? __________________ Joe and Jenny Current Tank Info: 180 reef

11/12/2018, 08:51 AM	#82
jobu28 Registered Member Join Date: Jan 2009 Location: NY Posts: 106	Bottom line ecotech customer service sucks. And Chris Fernandes is the biggest ^#^% of a customer service rep.