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04/22/2018, 12:41 AM | #1 |
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Red Sea reefer didn’t clean writing off tank.
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04/22/2018, 01:41 AM | #2 |
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Red Sea tank...... Well at least you know it was actually inspected.
They have the cash, I would be asking for a new tank. That would absolutely drive me insane if I had to look at that every time I looked at the tank.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 01:43 AM | #3 | |
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04/22/2018, 01:46 AM | #4 |
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I would seriously just shoot red sea an email with a picture of the issue. Found this little tidbit on their website.
https://www.redseafish.com/contact-us/ Pretty sure they will make it right with you. They are a pretty reputable company.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 01:53 AM | #5 | |
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04/22/2018, 02:03 AM | #6 |
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Yeah it's always a bummer when your all excited for something, then a huge let down when something like that happens.
I'm pretty sure red sea will make it right with you. More then likely they will ship you a new tank only.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 02:28 AM | #7 |
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Thats so simple. Hair dryer. Peal back, remove with rubbing alcohol. Done. It's not the end of the world and i bet anything if you put sand and rock in there you'd never even notice.
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04/22/2018, 02:35 AM | #8 |
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Yes its as easy as that, but the point is, if the tank gets inspected after the initial inspection and after it was fixed, and before the back sticker is placed, that shouldn't happen. And I as a consumer of said product am giving away my hard earned dollars on a top of the line product, I would expect a top of the line product to be delivered. Not something with blemishes or magic marker on the glass behind a sticker that cannot easily be removed.
And I would be willing to wager 100$ that the writing is up high enough that sand and rock will not cover it up. If I was shelling out the dough for a red sea tank, it better be pristine! They are not cheap!
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 02:38 AM | #9 | |
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04/22/2018, 05:06 AM | #10 | ||
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04/22/2018, 09:39 AM | #11 |
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That's an easy fix. Insisting on a new tank for something so completely trivial seems a little extreme. Don't ruin Red Sea's great customer service for everyone else.
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04/22/2018, 09:45 AM | #12 |
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Whether its an easy fix or not is a mute point. The point is you payed a premium price for a premium product and it was not delivered.
If red sea has such great CS, then this should be easily fixed by them. I don't understand how anyone can say to fix this themselves. If you payed $1,600+ for a tank and it arrived with writing behind a vinyl sticker, that if removed could ruin the entire look of the tank, what would you do? And if anyone says they would heat it up and remove it themselves, your lying to yourself.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 09:49 AM | #13 |
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There’s zero way that is visibile when lit from the top. It’s literally black on black.
Take a picture of it normally lit.
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Quitters never lose. [QUOTE=CStrickland]Who gets mad at a starfish?[/QUOTE] Current Tank Info: 75g DT, 30G refugium, 10g chaeto tank, 50g stock tank basement sump |
04/22/2018, 09:50 AM | #14 | |
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Absolutely disagree w this. The writing shouldn’t be there. It was missed by the QC. If the OP tries to pull the back and it ruins, the look/value of the tank has taken a large hit. It shouldn’t be his issue. If the shipping of the new tank is too much (understandable), Red Sea should contract out the work to a local maintenance company or glass tint company (or whatever company) that can get the job done properly and w a guarantee. Sent from my iPhone using Tapatalk |
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04/22/2018, 10:00 AM | #15 | |
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seriously?? he shoudnt have to fix a thing. i wouldnt heat it up, peal back the vinyl and hope it isnt ruined. and IF he did do that now im sure the warranty is gone. it is a brand new tank, if the customer service is that good then they should fix it. what if you bought a brand new car with surface scratches in it? would you just try and fix it yourself or go back to the dealer and have them fix it for you
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Joe and Jenny Current Tank Info: 180 reef |
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04/22/2018, 10:04 AM | #16 | |
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Hey guys, the OP already contacted Red Sea. Lets see if he/she comes back and posts what they had to say, or do to make this right.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
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04/22/2018, 11:21 AM | #17 | |
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[IMG][/IMG] |
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04/22/2018, 12:30 PM | #18 |
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Doesn’t look noticeable to me at all. Probably why they missed it.
Are you going to scrape the back glass of this tank regularly?
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Quitters never lose. [QUOTE=CStrickland]Who gets mad at a starfish?[/QUOTE] Current Tank Info: 75g DT, 30G refugium, 10g chaeto tank, 50g stock tank basement sump |
04/22/2018, 12:48 PM | #19 | |
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But you’re right, it’s my fault for being the consumer, ordering a 2300$ tank and not being happy it has a eye sore on it. My bad I’m a terrible person. I’ll update this thread when RS writes me back, thanks for the reply’s. |
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04/22/2018, 01:55 PM | #20 |
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Please come back and update this. I will be curious to what RedSea has to say. If their CS is as good as everyone says, they will replace the tank.
The tank itself is actually the cheap part of the system.
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80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work" |
04/22/2018, 06:21 PM | #21 |
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^^^^^^ +1
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Joe and Jenny Current Tank Info: 180 reef |
04/22/2018, 06:50 PM | #22 |
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They should definitely make it right - you should not have to deal with that on a new tank. Hope they take care of it.
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Mike D Coral Beauty, Green Filefish, One Spot Foxface, Springeri Dottyback, 2 Ocellaris Clowns, Yellow Watchman Goby, Flame Hawkfish, Spotted Mandarin Current Tank Info: 90g Softie Reef, 150# live rock, 30g sump w/refugium, Tunze Osmolator 3155 ATO, Octopus NWB 150 Skimmer, Mag 950 return, Maxspect 120w Razor 10K LED light X2, BRS Phosphate Reactor; Apex Lite |
04/22/2018, 07:55 PM | #23 | |
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Quote:
Last edited by smatter; 04/22/2018 at 08:02 PM. |
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04/22/2018, 08:14 PM | #24 |
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im sure it will get sent back to the factory and they will fix it right.. Would love to see what you would do if you had a scratch in your brand new car. "oh i can hardly see it, oh well"
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Joe and Jenny Current Tank Info: 180 reef |
04/22/2018, 08:38 PM | #25 |
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They're not going to send that tank all the way back to China.
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