Radion error? Green + Max fan?!?!

necessary_evil · 11/12/2017, 08:06 PM

I switched over tanks from an im 30 to an im 40. I had my radion off for maybe 30 min max (gen 2 to gen 3 upgrade) now none of the touch controls respond and the fan is way higher (rpm / cfm) than I've ever seen and the less are providing only a strange green hue? Any Thoughts?

necessary_evil · 11/13/2017, 08:33 AM

RESOLVED (I think): left the light unplugged all night. Hooked it back up this am, seems to be working fine?

necessary_evil · 11/16/2017, 07:59 AM

It's back this morning. Happened sometime over the night. The unit had been functioning fine for a few days. Suggestions?

Alex Y EcoTech · 11/16/2017, 01:46 PM

It sounds as though the buttons on your light could be encountering some wireless interference causing the behavior you're encountering. I would recommend following the steps below:

1. Power down all Radions for 30 seconds
2. Power on All Radions
3. Connect via USB to a single Radion - If NOT using a ReefLink*
4. Open the Connection Manager - If NOT using a ReefLink*
5. Log in to EcoSmart Live using either Google Chrome or Safari as your web browser
6. Select the "Devices" tab
7. Select the "Gear" icon next to "Light 1"
8. Check the box to disable the Radion buttons
9. Repeat steps 7 & 8 for each Radion
10. Select the "Done" button to save changes
11. Once the page refreshes select the "Program Aquarium"

If you continue to experience an issue, contact us directly.

necessary_evil · 11/16/2017, 02:50 PM

Thanks Alex. Not using reef link yet but it's on my Xmas wish list.

11/12/2017, 08:06 PM	#1
necessary_evil Registered Member Join Date: Dec 2011 Location: Saint Petersburg, FL Posts: 136	Radion error? Green + Max fan?!?! I switched over tanks from an im 30 to an im 40. I had my radion off for maybe 30 min max (gen 2 to gen 3 upgrade) now none of the touch controls respond and the fan is way higher (rpm / cfm) than I've ever seen and the less are providing only a strange green hue? Any Thoughts?

11/16/2017, 01:46 PM	#4
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	It sounds as though the buttons on your light could be encountering some wireless interference causing the behavior you're encountering. I would recommend following the steps below: 1. Power down all Radions for 30 seconds 2. Power on All Radions 3. Connect via USB to a single Radion - If NOT using a ReefLink* 4. Open the Connection Manager - If NOT using a ReefLink* 5. Log in to EcoSmart Live using either Google Chrome or Safari as your web browser 6. Select the "Devices" tab 7. Select the "Gear" icon next to "Light 1" 8. Check the box to disable the Radion buttons 9. Repeat steps 7 & 8 for each Radion 10. Select the "Done" button to save changes 11. Once the page refreshes select the "Program Aquarium" If you continue to experience an issue, contact us directly. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

11/13/2017, 08:33 AM	#2
necessary_evil Registered Member Join Date: Dec 2011 Location: Saint Petersburg, FL Posts: 136	RESOLVED (I think): left the light unplugged all night. Hooked it back up this am, seems to be working fine?

11/16/2017, 07:59 AM	#3
necessary_evil Registered Member Join Date: Dec 2011 Location: Saint Petersburg, FL Posts: 136	It's back this morning. Happened sometime over the night. The unit had been functioning fine for a few days. Suggestions?

11/16/2017, 02:50 PM	#5
necessary_evil Registered Member Join Date: Dec 2011 Location: Saint Petersburg, FL Posts: 136	Thanks Alex. Not using reef link yet but it's on my Xmas wish list.