Whats wrong with UPS?

NYCBOB · 06/14/2019, 03:52 PM

Placed an order with liveaquaria. Package supposed to arrive today by 1030am. UPS claimed they tried to deliver but no one was home. I checked my doorbell camera from 10-11am, and no one rang the bell or even came close to the house. They will try again to deliver tmo after I called to complain. It really bothers me the UPS driver lied.

albano · 06/14/2019, 04:07 PM

Are you sure that it was supposed to be delivered by 10:30?... LA now ships by “end of day”!

mcgyvr · 06/14/2019, 04:11 PM

Maybe they came by at 9:37

ThRoewer · 06/14/2019, 04:15 PM

Quote:

Originally Posted by albano

Are you sure that it was supposed to be delivered by 10:30?... LA now ships by “end of day”!

But they never ask for delivery confirmation or signature. So even if nobody was home the UPS driver should just have left the boxes at the door.

And I think the delivery deadline time depends on where you live.
Here in the SF Bay Area I still get the "by 10:30am" confirmation. But out in the countryside that deadline might be too hard to meet.

NYCBOB · 06/14/2019, 04:41 PM

liveaquaria actually called me to say UPS tried to deliver, but no one was home. when i tracked it, they claimed they passed by around 1014am. my doorbell camera picks up any motion within 30 feet.

dadnjesse · 06/14/2019, 07:17 PM

I just got an order from them last week it shipped from California to me in New Hampshire by 10:30 am the next day. I also have the video doorbell and it has saved me in the past from a delivery driver that claimed hand delivered to resident that I never received. Mine was also a UPS driver that turned out he delivered it two houses down from me, If I didn't have video to back me up they wouldn't have believed me.

moondoggy4 · 06/14/2019, 09:58 PM

I am not sure what standard UPS sets their workers too, but it is definitely lower than it used to be. They refuse to ring the doorbell.

Daddyrawg · 06/15/2019, 02:27 AM

Its definately lower standards..ups just throws packages onto my front door these days..fragile or not

Sent from my SM-G950U using Tapatalk

NYCBOB · 06/15/2019, 04:39 AM

Look like UPS will try to redeliver this morning, instead of Monday. Hopefully the corals are ok.

NYCBOB · 06/15/2019, 01:14 PM

UPS now said they wouldnt make a delivery until Monday.

HumbleFish · 06/15/2019, 10:42 PM

I ship out fish all the time, and only trust Fedex via ShipYourAquatics. Still not perfect, but a heckuva lot more reliable/consistent than UPS. Only better option is shipping via Delta.

ThRoewer · 06/16/2019, 03:16 AM

Quote:

Originally Posted by dadnjesse

I just got an order from them last week it shipped from California to me in New Hampshire by 10:30 am the next day. I also have the video doorbell and it has saved me in the past from a delivery driver that claimed hand delivered to resident that I never received. Mine was also a UPS driver that turned out he delivered it two houses down from me, If I didn't have video to back me up they wouldn't have believed me.

I had a number of packages delivered to neighbors or received things meant for them. Sometimes the house number was off by one digit or it was the right number but the wrong street. It seems their drivers can either not read or are in serious need of glasses

j.falk · 06/16/2019, 05:25 AM

I recently had UPS deliver my live fish shipment to a house one street over from where I live. Luckily I know the person who lives at the address so everything ended well...but still...the street names are completely different. Linden isn't spelled Glencoe...heh.

j.falk · 06/16/2019, 05:27 AM

Quote:

Originally Posted by NYCBOB

UPS now said they wouldnt make a delivery until Monday.

LiveAquaria has good customer service...even if this doesn't end well for the corals...they will still take care of you to make things right. Just be kind to the cs agent when explaining what happened so they can get things straightened out for you.

NYCBOB · 06/16/2019, 08:37 AM

UPS delivered the last night around 5 pm to my surprise. The driver never rang the bell. He dropped on box off and took off. So far, the corals look ok.

Darrell Brady · 06/16/2019, 08:58 AM

yea I had ups set pakage right in front of garage door,it was delivered late,it got ran over the next morning.

lionfish300 · 06/18/2019, 07:18 PM

[QUOTE=ThRoewer;25597305]But they never ask for delivery confirmation or signature. So even if nobody was home the UPS driver should just have left the boxes at the door. Upside down, sideway and took off

j.falk · 06/19/2019, 07:52 AM

Quote:

Originally Posted by NYCBOB

UPS delivered the last night around 5 pm to my surprise. The driver never rang the bell. He dropped on box off and took off. So far, the corals look ok.

I've had them deliver as late as 8:00 at night before.

smatter · 06/20/2019, 08:25 AM

There is a silver lining here. We get to meet the mysterious neighbors when UPS screws up. My neighbor right next door bought the house three years ago and I have only seen glimpses of him. The other day he was at my door with a package UPS delivered to his house. Guess what? He's into reef tanks too. Thanks UPS!

06/14/2019, 03:52 PM	#1
NYCBOB Registered Member Join Date: Mar 2010 Location: NYC Posts: 1,768	Whats wrong with UPS? Placed an order with liveaquaria. Package supposed to arrive today by 1030am. UPS claimed they tried to deliver but no one was home. I checked my doorbell camera from 10-11am, and no one rang the bell or even came close to the house. They will try again to deliver tmo after I called to complain. It really bothers me the UPS driver lied.

06/14/2019, 04:07 PM	#2
albano SALTWATER since '73 Join Date: Apr 2006 Location: Katonah, NY/ San Fernando Ca./ Sea Isle City NJ Posts: 6,210	Are you sure that it was supposed to be delivered by 10:30?... LA now ships by “end of day”! __________________ ______________________________________ Jan. '11 TOTM Manhattan Reefs Current Tank Info: 500g & 200g acrylic DTs/2 separate reef systems

06/14/2019, 04:11 PM	#3
mcgyvr Registered Member Join Date: Sep 2003 Location: North Carolina Posts: 20,050	Maybe they came by at 9:37 __________________ Who me?

06/14/2019, 04:41 PM	#5
NYCBOB Registered Member Join Date: Mar 2010 Location: NYC Posts: 1,768	liveaquaria actually called me to say UPS tried to deliver, but no one was home. when i tracked it, they claimed they passed by around 1014am. my doorbell camera picks up any motion within 30 feet.

06/14/2019, 07:17 PM	#6
dadnjesse Registered Member Join Date: Aug 2008 Location: Raymond NH Posts: 210	I just got an order from them last week it shipped from California to me in New Hampshire by 10:30 am the next day. I also have the video doorbell and it has saved me in the past from a delivery driver that claimed hand delivered to resident that I never received. Mine was also a UPS driver that turned out he delivered it two houses down from me, If I didn't have video to back me up they wouldn't have believed me.

06/14/2019, 09:58 PM	#7
moondoggy4 Registered Member Join Date: Jan 2007 Location: menifee So cal Posts: 11,042	I am not sure what standard UPS sets their workers too, but it is definitely lower than it used to be. They refuse to ring the doorbell.

06/15/2019, 02:27 AM	#8
Daddyrawg Registered Member Join Date: May 2018 Posts: 814	Its definately lower standards..ups just throws packages onto my front door these days..fragile or not Sent from my SM-G950U using Tapatalk

06/15/2019, 04:39 AM	#9
NYCBOB Registered Member Join Date: Mar 2010 Location: NYC Posts: 1,768	Look like UPS will try to redeliver this morning, instead of Monday. Hopefully the corals are ok.

06/15/2019, 01:14 PM	#10
NYCBOB Registered Member Join Date: Mar 2010 Location: NYC Posts: 1,768	UPS now said they wouldnt make a delivery until Monday.

06/15/2019, 10:42 PM	#11
HumbleFish Moved On Join Date: Feb 2013 Posts: 4,757	I ship out fish all the time, and only trust Fedex via ShipYourAquatics. Still not perfect, but a heckuva lot more reliable/consistent than UPS. Only better option is shipping via Delta.

06/16/2019, 05:25 AM	#13
j.falk Registered Member Join Date: May 2017 Posts: 632	I recently had UPS deliver my live fish shipment to a house one street over from where I live. Luckily I know the person who lives at the address so everything ended well...but still...the street names are completely different. Linden isn't spelled Glencoe...heh.

06/16/2019, 08:37 AM	#15
NYCBOB Registered Member Join Date: Mar 2010 Location: NYC Posts: 1,768	UPS delivered the last night around 5 pm to my surprise. The driver never rang the bell. He dropped on box off and took off. So far, the corals look ok.

06/16/2019, 08:58 AM	#16
Darrell Brady Registered Member Join Date: Sep 2013 Posts: 99	yea I had ups set pakage right in front of garage door,it was delivered late,it got ran over the next morning.

06/18/2019, 07:18 PM	#17
lionfish300 Registered Member Join Date: Mar 2007 Location: Las Cruces, New Mexico Posts: 795	[QUOTE=ThRoewer;25597305]But they never ask for delivery confirmation or signature. So even if nobody was home the UPS driver should just have left the boxes at the door. Upside down, sideway and took off

06/20/2019, 08:25 AM	#19
smatter Registered Member Join Date: Dec 2002 Location: Madison, WI Posts: 2,055	There is a silver lining here. We get to meet the mysterious neighbors when UPS screws up. My neighbor right next door bought the house three years ago and I have only seen glimpses of him. The other day he was at my door with a package UPS delivered to his house. Guess what? He's into reef tanks too. Thanks UPS!