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Old 09/07/2017, 10:06 AM   #1
Registered Member
Join Date: Jan 2003
Location: New York
Posts: 149
My experience with blue zoo

I have placed multiple live fish orders with bluezoo aquatics. First order i was shipped most of the fish i ordered but a pair of pink skunk clowns. I called and spoke with greg to ask why the skunks didnt arrive i was told they were in bad shape so they decided not to ship. I was not warned or notified of this decision. I asked Greg next time please atleast inform me i could have altered the order or haulted the order all together this way i dont have to QT twice.

A few weeks i ordered again and same thing. Fish arrived put no skunk clowns. I called and got greg again. He remembered me. Again he said the skunks were not in good shape. (THEN REMOVE THEM FROM YOUR INSTOCK LIST) I asked why was i not notified again. He apologized and we ended the call with an agreement that he will contact me when he could do something for me to get me these fish. I am till this day still waiting for this call.

All i wanted were these pink clowns but in order to get free shipping you have to buy more fish. So if this keeps happening ill keep buying fish in order to get 2 pink clowns that never truly arrive.

In one of these orders i received a sunburst anthias who on their page has a QUALITY LIVESTOCK GUARANTEE next to its profile. This fish arrived barely swimming and on its side. I acclimated and put him in where he would spend the rest of his days on his side. Never eat. He died a few days later. I tried calling Blue Zoo for days over a week and only got voicemail. No one ever returned my voicemail.

I then decided to email. I got a responce via email a few days later telling me i will receive a credit. After multiple days of waiting for credit i called and spoke to a gentlemen who denied me the credit i was offered over email. He tells me sunburst anthias are only guarenteed to arrive alive.

That stupid stamp they put next to the fishes name "QUALITY LIVE STOCK GUARANTEE" is misleading. He then arrogantly tells me dont you see the LARGE RED font on the bottom of the page saying restricted.

Visit the link below and you will see that the large red font isnt large at all, what is large is the quality live stock guarantee.

So this means that blue zoo can send you a 80% dead fish but as long as hes still breathing your screwed. I asked him to please reconsider and help me out since i have spent alot of money with you guys over the last few weeks to which he answered.... let me check..... ah yes... youve only spent $500. Sorry cant help you.

Had they picked up their phone they would have been told of the dieing fish early on. To this i recieved an answer of doesnt matter, he arrived alive. Had they sent me my original 2 skunk clowns i would not have ordered extra fish to meet free fish treshold.

He then went as far as to say if a fish from LFS dies they wont give you your money back. This is inaccurate. Many LFS will refund or issue credit.

I recommend anyone buying online purchase from Liveaquaria. They refund no questions ask as they have 14 day guarantee FOR ALL THEIR FISH!!!

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Old 09/07/2017, 10:31 AM   #2
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Join Date: Jun 2008
Location: Minneapolis
Posts: 331
Yeah - That kind of sucks. Thanks for the heads up!

Every time someone guesses my password, I have to change my dog's name. He's starting to get a twitch.
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Old 09/07/2017, 11:50 AM   #3
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Join Date: Jan 2003
Location: New York
Posts: 149
You got it. I also had a royal gramma that came with sunburst died. And a swallowtail angel doesnt swim properly. A search on reefcentral tells me that when swallowtail angels are not collected properly they damage their swim bladder. I didnt even bother calling them about that im sure they may tell me hey if hes breathing hes yours.

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Old 09/08/2017, 11:48 AM   #4
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Join Date: Jan 2003
Location: New York
Posts: 149
Sorry to hear about the loss from your recent order!

Thank you for submitting the photo(s). If you are storing the deceased in your freezer, you may discard it/them now.

I have opened a pending credit folder for you and should be processing your credit within the next 5-7 business days. Please note that credits are processed in the order they are received, so a slight delay may result. Notification will be sent via email and will contain the credit amount, coupon code and usage instructions. If you have questions about the guarantee, please click the following link or paste it into your browser

Note that credit expiration has been extended from 90 days to one year.

I will be your contact for the claim, so it will be best if you communicate with me directly. Sometimes I get a little behind due to the volume of emails I receive, but I will always get back to you as soon as I can. If you have any questions or concerns, please do not hesitate to send them to me.

Thanks for your business and sorry again for the loss,

Information Services Representative
[email protected]

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