Reef Central Online Community

Go Back   Reef Central Online Community > Sponsor Forums > EcoTech Marine
Blogs FAQ Calendar Mark Forums Read

Notices

User Tag List

Reply
Thread Tools
Unread 01/25/2018, 12:15 PM   #1
dodgerblew
Registered Member
 
dodgerblew's Avatar
 
Join Date: Jan 2004
Location: Palmdale, Ca
Posts: 12,413
Superb Customer Support

Had a Vectra go south on me. I bought it in 2016 but it sat in my garage for a little more then a year before I actually integrated it into my sump. Ecotech could have told me to take a hike I’ve surpassed warranty but they honored it, no questions. I’m expecting the new motor and PS (JR felt it best to send a new one as well) today. To Cade and JR and Ecotech Marine, thank you. I’m impressed with how you handled this more then I can express. Thank you


__________________
Rik

Obladi Oblada, life goes on Brah!

Current Tank Info: Tankless in TX and watching from the sidelines
dodgerblew is offline   Reply With Quote
Unread 01/25/2018, 03:48 PM   #2
Alex Y EcoTech
Registered Member
 
Alex Y EcoTech's Avatar
 
Join Date: Mar 2013
Location: Allentown, PA
Posts: 1,956
Rik,

Appreciate the kind words! Please don't hesitate to contact us should you ever need anything in the future.


__________________
Alex Y.
Customer Service Representative at EcoTech Marine
Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com
Alex Y EcoTech is offline   Reply With Quote
Unread 01/25/2018, 08:19 PM   #3
xabo
Registered Member
 
xabo's Avatar
 
Join Date: Oct 2002
Location: Wash. D.C.
Posts: 637
Quote:
Originally Posted by dodgerblew View Post
Had a Vectra go south on me. I bought it in 2016 but it sat in my garage for a little more then a year before I actually integrated it into my sump. Ecotech could have told me to take a hike I’ve surpassed warranty but they honored it, no questions. I’m expecting the new motor and PS (JR felt it best to send a new one as well) today. To Cade and JR and Ecotech Marine, thank you. I’m impressed with how you handled this more then I can express. Thank you
Agreed........It was JR who assisted me:
http://reefcentral.com/forums/showthread.php?t=2663984


xabo is offline   Reply With Quote
Unread 02/03/2018, 07:02 PM   #4
clamdigr
Registered Member
 
clamdigr's Avatar
 
Join Date: Nov 2002
Location: Michigan
Posts: 114
I agree as well. I sent in an MP40 for repair about a week ago, it was out of warranty and they fixed it (power supply) and shipped it back free of charge (other than my cost to ship it there). I've been running vortecs for many years, great experience overall. Their customer service weighed heavily in my decision to order an XR15 G4 Pro about an hour ago. If its everything I hope it will be, I will be ordering more to make the full conversion from metal halide to LED (a very new trick for an old dog like me). Not sure if that was the same Alex that handled my MP40 repair (Mike M), but THANK YOU!!!!



Last edited by clamdigr; 02/03/2018 at 07:14 PM.
clamdigr is offline   Reply With Quote
Unread 02/23/2018, 08:54 AM   #5
SonoranReefer
Registered Member
 
Join Date: Aug 2017
Location: Peoria, AZ
Posts: 51
I hear constantly about the great service Ecotech has. Props to a company selling high end quality product and having excellent support behind it as well.


Sent from my iPhone using Tapatalk


SonoranReefer is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 04:56 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2024 Axivo Inc.
Use of this web site is subject to the terms and conditions described in the user agreement.
Reef CentralTM Reef Central, LLC. Copyright ©1999-2022
User Alert System provided by Advanced User Tagging v3.3.0 (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.