Vortech mp40 QD W noise problem

alakarga · 03/16/2017, 08:17 PM

Hi dears,

I m from Turkey. I have 2 pcs mp40 QDW pumps. One is doing good, powerfull and silent.
But the other pump goes mad. I can not use it if give more power. 3 of 12 is maximum if I do not want to hear any voice.

Please help and advice me to make it silent again.

Best regards.

Alex Y EcoTech · 03/17/2017, 02:03 PM

It sounds as though your wetside needs time to break in. Keep in mind all VorTech wetsides have a 2 week break in period before they will operate as their most quiet. To properly break in your wetside, run the pump in constant mode at it's lowest speed. Gradually increase the speed over the course of 14 days. If you continue to encounter noise at that time, please make sure you have the VorTech installed per the instructions and contact customer service.

davocean · 04/15/2017, 04:37 PM

I had the same experience, one was perfectly fine, the other one was screaming loud, both new, pretty obvious one was defective.
They did replace that pumps wet side quickly, but that one too was defective.
I was told it's pretty much impossible to get 2 in a row that were defective, and I was also told to wait two weeks, what a miserable two week period listening to that thing scream.

Finally at two weeks I was able to send back for testing.
They told me both wet and dry were bad and giving me new of both, but they did not, just the wet side was replaced(I had a mark on my original dry side I quickly recognized)

I don't think they want to admit any parts were defective, but of course this happens sometimes, wish they would step up on customer service as I thought it was terrible for all the years I've used their products and what we pay for them.

Luckily replacing that wet side has me good now, but they sent a weird email telling me how I better measure my glass properly or my warranty would be voided, it's half inch, stated that many times, not sure why they felt the need to send that and I hope I don't have issues later and have that be a lame excuse to not back their warranty.

I'm very dissapointed w/ ecotech and how I was treated, I hope they resolve your issue.

03/16/2017, 08:17 PM	#1
alakarga Registered Member Join Date: Mar 2014 Posts: 23	Vortech mp40 QD W noise problem Hi dears, I m from Turkey. I have 2 pcs mp40 QDW pumps. One is doing good, powerfull and silent. But the other pump goes mad. I can not use it if give more power. 3 of 12 is maximum if I do not want to hear any voice. Please help and advice me to make it silent again. Best regards.

03/17/2017, 02:03 PM	#2
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	It sounds as though your wetside needs time to break in. Keep in mind all VorTech wetsides have a 2 week break in period before they will operate as their most quiet. To properly break in your wetside, run the pump in constant mode at it's lowest speed. Gradually increase the speed over the course of 14 days. If you continue to encounter noise at that time, please make sure you have the VorTech installed per the instructions and contact customer service. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

04/15/2017, 04:37 PM	#3
davocean Registered Member Join Date: Nov 2005 Location: San Diego, CA Posts: 14,655	I had the same experience, one was perfectly fine, the other one was screaming loud, both new, pretty obvious one was defective. They did replace that pumps wet side quickly, but that one too was defective. I was told it's pretty much impossible to get 2 in a row that were defective, and I was also told to wait two weeks, what a miserable two week period listening to that thing scream. Finally at two weeks I was able to send back for testing. They told me both wet and dry were bad and giving me new of both, but they did not, just the wet side was replaced(I had a mark on my original dry side I quickly recognized) I don't think they want to admit any parts were defective, but of course this happens sometimes, wish they would step up on customer service as I thought it was terrible for all the years I've used their products and what we pay for them. Luckily replacing that wet side has me good now, but they sent a weird email telling me how I better measure my glass properly or my warranty would be voided, it's half inch, stated that many times, not sure why they felt the need to send that and I hope I don't have issues later and have that be a lame excuse to not back their warranty. I'm very dissapointed w/ ecotech and how I was treated, I hope they resolve your issue. __________________ There's a fine line between owning your tank and your tank owning you! Current Tank Info: SCA 120g RR Starfire, Tunze silence 1073.02 return, 40g sump w/ fuge, SWC Extreme 160 cone skimmer,Geismann reflexx 4xT5, 2x Panorama Pro LED strips, Vortech MP40QD