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02/08/2017, 03:30 PM
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#1 |
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Registered Member
Join Date: Jul 2011
Posts: 594
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Magnet
Here is one reason I HATE the Tunze care magnetic cleaner
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02/08/2017, 03:41 PM
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#2 |
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RC Sponsor
 
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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That is a defect we have remedied, we will replace it, what country are you in? This happens because the mixing machine jammed and insufficient hardener was added, now they all get a durometer test after production to be sure the resin is sufficiently hardened.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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02/08/2017, 03:55 PM
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#3 |
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Registered Member
Join Date: Jul 2011
Posts: 594
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USA
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02/08/2017, 03:56 PM
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#4 |
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Registered Member
Join Date: May 2010
Location: Midtown Manhattan
Posts: 184
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Wow, that can't be good.
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02/08/2017, 03:58 PM
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#5 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Please just email me a copy of the receipt and I will send a replacement inside magnet-
Tunze at sbcglobal dot net
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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02/08/2017, 07:30 PM
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#6 |
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Registered Member
Join Date: Jul 2011
Posts: 594
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Like I have the receipt for such a small purchase a year ago. Also, you would offer to replace 50% of the unit? I do aquarium maintenance for a living & install tons of Tunze products in clients tanks. This is the only product I haven't liked. Unless the inside part now magically floats, I don't want another. Again, I love Tunze products except for this one.
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02/09/2017, 09:31 AM
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#7 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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My apologies for your frustration, yes, we only replace the part that is needed and not the complete product. Floating will come someday, however as you probably know, it is currently protected by a patent and outside of licensing, it is not something we can do until that patent expires. If you can find the receipt or want to send in the magnet, I will honor our warranty and replace the faulty magnet.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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03/25/2017, 09:48 AM
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#8 |
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Registered Member
Join Date: Jul 2009
Location: Land O Lakes, FL
Posts: 1,401
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We had the same thing happen with ours.
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With fronds like these, who needs anemones? |
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03/27/2017, 08:16 AM
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#9 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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If you email me the receipt we will replace it- Tunze at sbcglobal dot net
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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04/01/2017, 02:45 PM
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#10 |
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Registered Member
Join Date: May 2015
Location: Arkansas
Posts: 241
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rusting on handle
I was wondering why mine quit working correctly. I thought I needed new blades until I saw the handle. I then searched the Tunze threads & came across this picture. This is what happened to my handle. How hard is it to fix this? How long it the warranty on model 0220.020.
Thanks
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120G 48x24x24; Trigger Ruby 30e; Mag12 return; MarsAqua 165 x2; Aquamaxx ConeS Q2; ReefKeeper Lite; SmartATO 10gal |
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04/03/2017, 09:21 AM
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#11 |
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RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Just email me a photo to the email in the post above yours and a copy of the receipt and I will send a replacement. The warranty is 2 years.
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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