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Old 05/12/2017, 11:07 AM   #1
Registered Member
Join Date: Mar 2012
Location: Rochester, NY
Posts: 34
Unhappy Read the fine print - slow customer service

I have placed two orders with bluezoo. fish went into a well established tank with clowns, blenny, and gobiesthat I have had for 3+years. the first order included a royal gramma, an urchin, some snails and chromis. the gramma only lasted a day, so I reported a DAA. a week later, they issued a credit. a few months later, only the turbo snail is still alive.

I went to use my credit to finish stocking my tank. this is when I started paying more attention to the fine print. free shipping is based on the total after I apply the credit. I dis not have enough space in my tank for $160 worth of fish, so I paid $40 for shipping two flasher wrasses.

one of the wrasses was barely alive in the bag, and died before acclimation was complete. again, I reported the loss, and they offered store credit. I have replied to the3 email, explaining that this is the last fish I am planning on stocking and am not willing to pay $40 shipping to replace a DOA $40 fish.

I have not had a response to these emails. After a week, I called the customer service number and (I believe his name was Greg) told that I need to explain my situation in the email chain for the DOA report. I sent the email explaining the above a week ago. I have not received any response.

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Old 05/12/2017, 11:28 AM   #2
RC Sponsor
Join Date: Sep 2005
Location: Carson, Calif.
Posts: 661
Thank you very much for the update. Searching through our records, we can't seem to find any cases that resemble yours. You might want to try emailing again possibly making reference to this post so we can match you to the case file. When you email in, please include your order number as well.

We look forward to finding a resolution to your problem that fits within our stated and written policies. Take care.

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Old 05/20/2017, 09:06 PM   #3
Registered Member
Join Date: May 2017
Posts: 1
Do you only ship red mandarin goby's at certain times of the year? I have been on the waiting list for one for awhile. I see the green are available. Thanks!

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Old 05/22/2017, 10:59 AM   #4
RC Sponsor
Join Date: Sep 2005
Location: Carson, Calif.
Posts: 661
Thank you for the question. Red Mandarins are not exactly seasonal but the weather where they are collected has been poor recently so not many, if any, have made their way into the country. If you have the email alert set-up already, then we will email you the second there are some ready to ship to you. Take care.

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