Reef Central Online Community

Home Forum Here you can view your subscribed threads, work with private messages and edit your profile and preferences View New Posts View Today's Posts

Find other members Frequently Asked Questions Search Reefkeeping ...an online magazine for marine aquarists Support our sponsors and mention Reef Central

Go Back   Reef Central Online Community > Sponsor Forums > Tunze
Register Blogs FAQ Calendar Mark Forums Read

Notices

User Tag List

Reply
Thread Tools
Old 08/31/2018, 01:05 PM   #1
speedstar
Registered Member
 
speedstar's Avatar
 
Join Date: Aug 2003
Location: Michigan
Posts: 1,168
9004 DC wont start brand new

Hi Roger, Bulk Reef was sending you an email as well, kinda surprised they wouldn't exchange this for me when it was DOA. Anyhow it was doing nothing when i installed so I pulled it apart and found that the pump wont start unless bumped and wont restart then after either. The black piece on the front appears seated solid and correct (i found online some saying it would get bumped in shipping causing my issue) anyhow here is the video I made of the issue.

Thanks i'll look forward to your email

https://youtu.be/O-bmuKZH6lY




speedstar is offline   Reply With Quote
Old 08/31/2018, 01:25 PM   #2
rvitko
RC Sponsor
 
rvitko's Avatar
 
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,421
My best guess is a tight fitting impeller, I replied to the message you were CC'd on with BRS and I will reply once more now that I have seen the video.


__________________
Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
rvitko is offline   Reply With Quote
Old 08/31/2018, 02:34 PM   #3
speedstar
Registered Member
 
speedstar's Avatar
 
Join Date: Aug 2003
Location: Michigan
Posts: 1,168
Quote:
Originally Posted by rvitko View Post
My best guess is a tight fitting impeller, I replied to the message you were CC'd on with BRS and I will reply once more now that I have seen the video.

Thanks, I replied as well I believe I found the problem and just need advice on which way to proceed.

Really appreciate your great service.


speedstar is offline   Reply With Quote
Old 08/31/2018, 06:32 PM   #4
speedstar
Registered Member
 
speedstar's Avatar
 
Join Date: Aug 2003
Location: Michigan
Posts: 1,168
Also I never saw another email after you watched the video. Please let me know what to try next or if the pump can be advanced replaced billed and credited then when you receive the broke one back.


speedstar is offline   Reply With Quote
Old 09/04/2018, 07:21 AM   #5
rvitko
RC Sponsor
 
rvitko's Avatar
 
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,421
We closed for the weekend and I have to apologize as I had forgotten about Labor Day. I just wrote you back this morning.


__________________
Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
rvitko is offline   Reply With Quote
Old 09/17/2018, 11:38 AM   #6
speedstar
Registered Member
 
speedstar's Avatar
 
Join Date: Aug 2003
Location: Michigan
Posts: 1,168
Sorry for my late reply, but thank you for the speedy excellent service parts arrived quick. I had considered not using Tunze for my ATO and power heads after this, but your service gave me the confidence to buy more. They arrived last week all running great.

Thanks again.


speedstar is offline   Reply With Quote
Old 09/17/2018, 01:12 PM   #7
rvitko
RC Sponsor
 
rvitko's Avatar
 
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,421
Thank you, this is exactly what makes it worthwhile for me. I am happy to help.


__________________
Roger Vitko
Tunze USA

"He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!"

Current Tank Info: 210 gallon planted tank with Altum Angelfish
rvitko is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -6. The time now is 09:43 PM.


TapaTalk Enabled

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2018 Axivo Inc.
Use of this web site is subject to the terms and conditions described in the user agreement.
Reef CentralTM Reef Central, LLC. Copyright 1999-2014
User Alert System provided by Advanced User Tagging v3.3.0 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.