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Unread 09/14/2017, 03:29 PM   #1
Griffter18
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Join Date: Dec 2015
Posts: 6
Radios calibration & Program fault

I have 3 xr15gen 3 pro lights and a reef link.
Over the last few weeks the lights have constantly been losing calibration leaving individual lights on/off and different colours.
Tonight not only was the calibration out but two of the lights had disappeared from my else layout and had to be re-added.

Anyone know what causes the calibration to change significantly and why/how lights would just disappear from esl.

All lights and reeflink are using latest firmware anf this is really starting to frustrate considering the price of equipment


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Unread 09/15/2017, 11:51 AM   #2
Alex Y EcoTech
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Join Date: Mar 2013
Location: Allentown, PA
Posts: 1,956
Griffter,

I would recommend disabling the buttons on your Radions as they could potentially be encountering some wireless interference and causing the issue you're having.

Power down all Radions for 30 seconds
Power on All Radions
Connect via USB to a single Radion - If NOT using a ReefLink*
Open the Connection Manager - If NOT using a ReefLink*
Log in to EcoSmart Live using either Google Chrome or Safari as your web browser
Select the "Devices" tab
Select the "Gear" icon next to "Light 1"
Check the box to disable the Radion buttons
Repeat steps 7 & 8 for each Radion
Select the "Done" button to save changes
Once the page refreshes select the "Program Aquarium"

If you continue to have issues after following the steps above, giving us a call for more advanced troubleshooting would be a good option.


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Alex Y.
Customer Service Representative at EcoTech Marine
Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com
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