rusty care magnet after 4 uses

neilp2006 · 01/06/2019, 11:54 AM

Hi there

I bought a Tunze Care Magnet Strong from saltwaterAquarium.com on November 28th, received December 3rd. I used it 3 times between then and December 24th, removing it from the tank and cleaning it each time. On Dec 31st, i started to clean the tank, was distracted, and then had to go out of town for 2 days. Upon my return on January 3rd, I removed the magnet from the tank and immediately noticed a split in the epoxy handle, next to the blade. There was water intrusion and a large amount of rusty water came out when i handled the magnet. Pressing upon the epoxy next to the split forced out bubbles, and the epoxy layer felt soft.

Please see attached pictures-

https://youtu.be/3v3K8otmVU0

Obviously, failure like this is unacceptable and I was hoping to hear from you regarding next steps for obtaining a replacement, or a return and refund.

Thanks

mmmbacon · 01/06/2019, 01:03 PM

I’d contact SaltwaterAquariums.com and tell them what happened. I’m sure they’ll help you out things like this happens time to time

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neilp2006 · 01/06/2019, 01:04 PM

Yep- have an email in with them also, but it’s not really their issue. It’s a clear manufacturing defect, little unfair to expect the reseller to take a hit

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mmmbacon · 01/06/2019, 01:16 PM

Quote:

Originally Posted by neilp2006

Yep- have an email in with them also, but it’s not really their issue. It’s a clear manufacturing defect, little unfair to expect the reseller to take a hit

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They definitely won’t take the hit for sure , they deal with Tunze on damaged goods . Or atleast that’s how authorized dealers handle manufacturer refunds . with that said I’ve read many epoxy magnets get damaged . Some people put an extra coat super glue or whatever reef safe for added protection

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neilp2006 · 01/06/2019, 01:18 PM

That’s good to know. That aspect of it completely slipped my kind. Thanks

Disappointed to hear I might need to do extra sealing myself- I’d have thought an $80 magnet would be ready to go out of the box

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laverda · 01/06/2019, 02:03 PM

Tunze magnets are better than most, but all incased magnets seam to fail eventually. I try to avoid them if possible. The ones I do use I check every few months.

neilp2006 · 01/06/2019, 02:06 PM

Quote:

Originally Posted by laverda

Tunze magnets are better than most, but all incased magnets seam to fail eventually. I try to avoid them if possible. The ones I do use I check every few months.

This one was 32 days after I bought it, 4th use, submerged maybe 72 hours over new year.

That’s WAAAAYYY too soon any way you phrase it

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rvitko · 01/07/2019, 09:33 AM

This is an older manufacturing issue we have resolved and now do a QC test for, if you forward me a copy of the receipt we will send a replacement. Our direct email and contact info is on the cover of the warranty manual that came with it. Tunze at sbcglobal dot net.

neilp2006 · 01/07/2019, 09:35 AM

That’s awesome, thanks so much.

I’ll get that to you as soon as I can.

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neilp2006 · 01/07/2019, 11:48 AM

Update: Tunze are sending me a new wet side magnet to replace the defective one.

Great customer service- really appreciated !

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01/06/2019, 11:54 AM	#1
neilp2006 Registered Member Join Date: Oct 2015 Posts: 312	rusty care magnet after 4 uses Hi there I bought a Tunze Care Magnet Strong from saltwaterAquarium.com on November 28th, received December 3rd. I used it 3 times between then and December 24th, removing it from the tank and cleaning it each time. On Dec 31st, i started to clean the tank, was distracted, and then had to go out of town for 2 days. Upon my return on January 3rd, I removed the magnet from the tank and immediately noticed a split in the epoxy handle, next to the blade. There was water intrusion and a large amount of rusty water came out when i handled the magnet. Pressing upon the epoxy next to the split forced out bubbles, and the epoxy layer felt soft. Please see attached pictures- https://youtu.be/3v3K8otmVU0 Obviously, failure like this is unacceptable and I was hoping to hear from you regarding next steps for obtaining a replacement, or a return and refund. Thanks Last edited by neilp2006; 01/06/2019 at 12:03 PM.

01/06/2019, 02:03 PM	#6
laverda Registered Member Join Date: May 2003 Location: Anaheim, CA Posts: 6,902	Tunze magnets are better than most, but all incased magnets seam to fail eventually. I try to avoid them if possible. The ones I do use I check every few months. __________________ 240G mixed reef, 29G SPS/LPS clam tank, 50G mixed reef Current Tank Info: 300g mixed reef, 50g cube

01/07/2019, 09:33 AM	#8
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	This is an older manufacturing issue we have resolved and now do a QC test for, if you forward me a copy of the receipt we will send a replacement. Our direct email and contact info is on the cover of the warranty manual that came with it. Tunze at sbcglobal dot net. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

01/06/2019, 01:03 PM	#2
mmmbacon Registered Member Join Date: Aug 2018 Posts: 23	I’d contact SaltwaterAquariums.com and tell them what happened. I’m sure they’ll help you out things like this happens time to time Sent from my iPhone using Tapatalk

01/06/2019, 01:04 PM	#3
neilp2006 Registered Member Join Date: Oct 2015 Posts: 312	Yep- have an email in with them also, but it’s not really their issue. It’s a clear manufacturing defect, little unfair to expect the reseller to take a hit Sent from my iPhone using Tapatalk

01/06/2019, 01:18 PM	#5
neilp2006 Registered Member Join Date: Oct 2015 Posts: 312	That’s good to know. That aspect of it completely slipped my kind. Thanks Disappointed to hear I might need to do extra sealing myself- I’d have thought an $80 magnet would be ready to go out of the box Sent from my iPhone using Tapatalk

01/07/2019, 09:35 AM	#9
neilp2006 Registered Member Join Date: Oct 2015 Posts: 312	That’s awesome, thanks so much. I’ll get that to you as soon as I can. Sent from my iPhone using Tapatalk

01/07/2019, 11:48 AM	#10
neilp2006 Registered Member Join Date: Oct 2015 Posts: 312	Update: Tunze are sending me a new wet side magnet to replace the defective one. Great customer service- really appreciated ! Sent from my iPhone using Tapatalk