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02/25/2017, 10:11 AM
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#1 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Mp40s not working
Hello guys/gals. Question for you, I came home from work lastnight and my system was shut down. My Apex wasn't working, and neither were either of my MP40s. Here's the weird thing, if I unplug them and wait a few seconds then replug them, they work. Only for a minute or so. Could it be because my WXM module isn't working since my Apex is down?
Corey |
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03/06/2017, 09:07 AM
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#2 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Bump for this and an email i sent last week on the 28th
corey |
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03/08/2017, 11:02 AM
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#3 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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bump for no response to this thread or my attempts at emails. my mp40's have not been running for over a week now. i need some help
corey |
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03/08/2017, 11:58 AM
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#4 |
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Registered Member
 
Join Date: Jun 2010
Location: Mt. Pleasant, SC
Posts: 5,691
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hey corey...I would think it has something to do with the wxm. I would definitely call Ecotech as they seem to have a lot of problems with responding to emails.
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Steve Am I really doing all of this for a fish tank?????? Current Tank Info: 360g Envision Acrylic Tank, Closed Loops, Vectra L1's, MP40QD's, 400w Radiums, Regal 300ext, Dastaco Ext3 CaRx, Controlled by GHL Profilux |
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03/10/2017, 08:52 AM
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#5 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Ok, thanks steve
corey |
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03/10/2017, 10:20 AM
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#6 |
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Grizzled & Cynical
 Join Date: Apr 2006
Location: Stamford, CT
Posts: 17,319
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Why not just see if the vortechs will run off their dedicated controllers. If they will, do that until you sort out your apex problems.
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Simon Got back into the hobby ..... planned to keep it simple ..... yeah, right ..... clearly I need a new plan! Pet peeve: anemones host clowns; clowns do not host anemones! Current Tank Info: 450 Reef; 120 refugium; 60 Frag Tank, 30 Introduction tank; multiple QTs |
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03/14/2017, 12:45 PM
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#7 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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I have tried, they run for a moment and then they turn back off. I am not sure if they are picking up the WXMs presence then shutting off because it isn't connected or what. the apex is headed back to get checked out by neptune as we speak.
corey |
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03/25/2017, 12:05 PM
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#8 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Still no help. I've emailed multiple times with no luck. Hard to call with my work schedule but I'll take a 1/2 day or something I guess and call this week.
Very disappointed Corey |
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03/27/2017, 06:27 AM
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#9 |
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Registered Member
Join Date: Jun 2010
Location: Mt. Pleasant, SC
Posts: 5,691
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amazing that they still stand by their claim that they respond to all emails within 24hrs. I bet if you put a post on their facebook page about not getting a response after numerous emails, you will get a pretty quick response.
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Steve Am I really doing all of this for a fish tank?????? Current Tank Info: 360g Envision Acrylic Tank, Closed Loops, Vectra L1's, MP40QD's, 400w Radiums, Regal 300ext, Dastaco Ext3 CaRx, Controlled by GHL Profilux |
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03/27/2017, 11:04 AM
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#10 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Im not on Facebook. However I do plan on calling them today about this issue. I have other flow in the tank so its not the end of the world, but the fact I first asked for help 1 month ago and have gotten no reply is mind boggling.......and frustrating......
corey |
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03/27/2017, 11:55 AM
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#11 | |
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Registered Member
 
Join Date: Mar 2013
Location: Allentown, PA
Posts: 1,956
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Quote:
Are you emailing service@ecotechmarine.com? If so, I would recommend checking your spam folder if you're not receiving emails from us.
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Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com |
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03/27/2017, 01:12 PM
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#12 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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Nothing in my spam box, I double checked. It's cool though. I'm. It even worried about it anymore...I appreciate you responding Alex.
Corey |
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03/30/2017, 09:11 AM
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#13 |
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Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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got a response to my email the other day, finally. but none the less i got a response. i am likely going to have to send them out, which i anticipated. a month ago when this was first posted.
but i will admit, Rebekah has been super helpful corey |
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