Alpha Cone 200 Pump dead

kajung2k · 04/21/2020, 05:51 PM

I have an Alpha Cone 200 and the pump just stopped. I have cleaned it up, but still does not move water. When I plug it in I hear a hum, and one time it started moving water for maybe a second, and stopped, and I just hear a constant hum.

Is there any other trouble shooting I need to do, if so what steps should I take. If not, how do I go about ordering a new pump?

Thanks -- Kevin

slief · 04/22/2020, 01:54 PM

Did you fully disassemble the pump and soak the block and impeller in vinegar for about 10 minutes then scrub inside and out and rinse? If so, then your block is likely dead. You can order a new block from this link. This would ship from our Ft. Myers Florida facility.
https://royalexclusiv.com/Spare-Part...66507fe8c76ada

kajung2k · 04/23/2020, 06:34 PM

If I purchase the block and its not dead, can I sent it back to get my $ back?

Quote:

Originally Posted by slief

Did you fully disassemble the pump and soak the block and impeller in vinegar for about 10 minutes then scrub inside and out and rinse? If so, then your block is likely dead. You can order a new block from this link. This would ship from our Ft. Myers Florida facility.
https://royalexclusiv.com/Spare-Part...66507fe8c76ada

slief · 04/23/2020, 09:06 PM

Quote:

Originally Posted by kajung2k

If I purchase the block and its not dead, can I sent it back to get my $ back?

There will be a restocking fee plus you will be responsible for the shipping costs. I’d make sure your block is the issue before ordering a new one.

kajung2k · 04/23/2020, 09:42 PM

Is there a way to test the impeller? What else could be wrong?

Sent from my iPhone using Tapatalk

slief · 04/24/2020, 08:31 PM

Quote:

Originally Posted by kajung2k

Is there a way to test the impeller? What else could be wrong?

Sent from my iPhone using Tapatalk

The only thing that I’ve ever seen go wrong with an impeller is if the magnet comes un[bonded from the shaft and spins on the shaft which is very rare. Based on everything you’ve indicated and assuming you cleaned the block properly and it still starts and immediately stops, then your block is dead. If you break the pump down and clean it properly every 4-6 months, those blocks will last MANY MANY years but the one thing that will kill them is a lack of maintenance or excess friction from calcium buildup or something getting into the pump like a snail that causes the motor to overheat from the excess friction.

kajung2k · 04/26/2020, 11:42 AM

So I soak it all in a vinegar bath for 10 minutes.. put it all back together.. submerged in water.. plugged it in. I hear it start for .5 a second (see water movement in bucket).. and then it stops.. and then a hear a humming noise coming from the pump, and no water movement. So by those accounts you think its the pump still?

slief · 04/26/2020, 03:50 PM

Quote:

Originally Posted by kajung2k

So I soak it all in a vinegar bath for 10 minutes.. put it all back together.. submerged in water.. plugged it in. I hear it start for .5 a second (see water movement in bucket).. and then it stops.. and then a hear a humming noise coming from the pump, and no water movement. So by those accounts you think its the pump still?

Yes. That does sound like its time for a new motorblock.

kajung2k · 04/26/2020, 05:08 PM

I click the link you gave me above, but its saying product not found.

kajung2k · 04/26/2020, 05:13 PM

sent you a pm

04/21/2020, 05:51 PM	#1
kajung2k Registered Member Join Date: Nov 2005 Location: Corona, CA Posts: 1,002	Alpha Cone 200 Pump dead I have an Alpha Cone 200 and the pump just stopped. I have cleaned it up, but still does not move water. When I plug it in I hear a hum, and one time it started moving water for maybe a second, and stopped, and I just hear a constant hum. Is there any other trouble shooting I need to do, if so what steps should I take. If not, how do I go about ordering a new pump? Thanks -- Kevin

04/22/2020, 01:54 PM	#2
slief RC Sponsor Join Date: Sep 2009 Posts: 14,173	Did you fully disassemble the pump and soak the block and impeller in vinegar for about 10 minutes then scrub inside and out and rinse? If so, then your block is likely dead. You can order a new block from this link. This would ship from our Ft. Myers Florida facility. https://royalexclusiv.com/Spare-Part...66507fe8c76ada __________________ Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476

04/23/2020, 09:42 PM	#5
kajung2k Registered Member Join Date: Nov 2005 Location: Corona, CA Posts: 1,002	Is there a way to test the impeller? What else could be wrong? Sent from my iPhone using Tapatalk

04/26/2020, 11:42 AM	#7
kajung2k Registered Member Join Date: Nov 2005 Location: Corona, CA Posts: 1,002	So I soak it all in a vinegar bath for 10 minutes.. put it all back together.. submerged in water.. plugged it in. I hear it start for .5 a second (see water movement in bucket).. and then it stops.. and then a hear a humming noise coming from the pump, and no water movement. So by those accounts you think its the pump still?

04/26/2020, 05:08 PM	#9
kajung2k Registered Member Join Date: Nov 2005 Location: Corona, CA Posts: 1,002	I click the link you gave me above, but its saying product not found.

04/26/2020, 05:13 PM	#10
kajung2k Registered Member Join Date: Nov 2005 Location: Corona, CA Posts: 1,002	sent you a pm