Bubble King Skimmer Club

[azjohnny]

From what I have heard the 1350 has been improved with a microprocessor that helps reduce power draw, but about the same flow. There is a good chance you won't notice any difference

Is it the block or the impeller?. you can buy a replacement impeller and maybe that will work

[Aquattro]

Originally Posted by azjohnny

From what I have heard the 1350 has been improved with a microprocessor that helps reduce power draw

Is it the block or the impeller?. you buy a replacement impeller and maybe that will work

The blocks. Impellers all move freely, and I've swapped impellers to blocks to test. Two spin up for a few seconds, shut down. The third (RD 1500) won't even start spinning. Impellers clean, bearings spin freely, like new condition.

I'll try the 1350 and see how it works. Is that the pump to use for the 200 mini model as well? Block size is the same, but?

[slief]

Originally Posted by Aquattro

The blocks. Impellers all move freely, and I've swapped impellers to blocks to test. Two spin up for a few seconds, shut down. The third (RD 1500) won't even start spinning. Impellers clean, bearings spin freely, like new condition.

I'll try the 1350 and see how it works. Is that the pump to use for the 200 mini model as well? Block size is the same, but?

You can still get the Max Flo 1500's...
Here is a source for them at $150.
http://www.ebay.com/itm/Laguna-Max-F...item5405d11e51

[Philster]

Hello Klaus, I am in the same position as some of the previous posters. I have been waiting since early February for a warranty replacement pump and impeller for my BK Mini 180 GenII. Premium first sent me someone else's RD1500 pump which I had to return then the RD1000 they sent arrived damaged and Jeremy had damaged the impeller. So both were sent back and they say they are waiting to hear from you. This is ridiculous. I believe your company is much better than this.

I also have a new BK Mini 180 on order for many months now. Premium Aquatics keeps saying they are waiting for your company to supply the RD 1000 pump and impeller and that they are not able to get a delivery date for it or the new Skimmer. I have now sent Michelle at Premium aquatics 85 e-mails but am no further ahead. I would love to hear from you as waiting 7 months for a complete replacement pump assembly and a new skimmer is just wrong and I think the entire community here would agree. As I stated earlier, I believe in Bubble King and want to continue doing so but I need your help please Klaus. Hope to hear from you soon.

Phil.

[kipper31]

I wonder how long it takes for Royal exclusive to reply to Emails.?

[Philster]

Originally Posted by kipper31

I wonder how long it takes for Royal exclusive to reply to Emails.?

Difficult to say. I've looked way back through this thread and some of the replies are quite fast and some are very slow. E-mails are another thing. I hope you have better success than me.

[kipper31]

Lets hope I get it sorted,7 months use ain't much.

[MBMAX]

Same story.... I purchased a BK 200 mini with RD3 speedy pump to replace a $200 skimmer that I had for some time for my 175 gl. After just 4 months the pump just stopped working.
Premium aquatics asked to return the pump to them and after few days , they told me that the pump will be replaced at no cost to me. ( I paid shipping) .
I did not expected anything else on a $1300 skimmer. That was 3 months ago and still no pump only excuses.
Emails to Royal.exclusive and Premium aquatics result in new delivery dates but always the date is changed.
I don't like to complaint but these is bad costumer service.

[moondoggy4]

^^^^ this is very troubling and I am sorry for your troubles reminds me of the way it was prior to Jeremy coming on board. So much for bringing BK to the states. I know that they are busy, but C/S is C/S.

[ksed]

Your RD3 pump failed?

Originally Posted by MBMAX

Same story.... I purchased a BK 200 mini with RD3 speedy pump to replace a $200 skimmer that I had for some time for my 175 gl. After just 4 months the pump just stopped working.
Premium aquatics asked to return the pump to them and after few days , they told me that the pump will be replaced at no cost to me. ( I paid shipping) .
I did not expected anything else on a $1300 skimmer. That was 3 months ago and still no pump only excuses.
Emails to Royal.exclusive and Premium aquatics result in new delivery dates but always the date is changed.
I don't like to complaint but these is bad costumer service.

[MBMAX]

Originally Posted by ksed

Your RD3 pump failed?

Yes it did. The funny thing is that the old skimmer ($200) was working fine.
I decided to keep mostly SPS and for that reason I changed it.
I think Bubble King are one of the best skimmer in the market. Many of my friends use them for years with great results.
We should expect some problems even with the best products. I think my pump was more the exception than the rule. My problem is with the costumer service.
How come that such well stablished company does not have a few pumps ready for these situations?

[jthao]

wow, i've always seen the re being pretty responsive to customers. I don't know why they're leaving you guys hanging. klaus usually comes on the boards quite frequent. maybe they're just really busy or something. but at least let the customer know what's going on, silence is a killer.
on a side note: i'm glad i have the tried and true askoll block. i was thinking of going to the dc pumps, but my askoll rd1500 pump is still kicking butt, so i didn't see the need to fix what's not broken. with all the issues ive read associating with the dc pumps, i'm glad i still run a askoll rd1500 and a rd4.5 as my return. both still kicking butt.

[moondoggy4]

August is done so are they're month long vacation, Macna is done so maybe it is back to business as usual.

[MBMAX]

[QUOTE=jthao;23067112]wow, i've always seen the re being pretty responsive to customers. I don't know why they're leaving you guys hanging. klaus usually comes on the boards quite frequent. maybe they're just really busy or something. but at least let the customer know what's going on, silence is a killer.

They have not stay silence. they said " in 4 weeks" ....then "we are waitting for shippment"....then " 3 more weeks"...you get the point.

[MBMAX]

Originally Posted by moondoggy4

August is done so are they're month long vacation, Macna is done so maybe it is back to business as usual.

for Philster is 7 months and for me is giong to be 4. I dont think is vacation or Macna.

[moondoggy4]

Originally Posted by MBMAX

for Philster is 7 months and for me is giong to be 4. I dont think is vacation or Macna.

Sorry for your troubles.

[Premiumaq]

Guys, the Florida R-E location's website is up and running - I have been steering anyone who is waiting on C/S, warranty, replacements, etc. to contact them directly through the site, and folks are getting results... I'm not sure if there's a dedicated liaison for the States yet, or if everything still goes through Germany, but this is a great direct contact route.

http://www.royalexclusiv.com/

[Philster]

Originally Posted by saamath

Guys, the Florida R-E location's website is up and running - I have been steering anyone who is waiting on C/S, warranty, replacements, etc. to contact them directly through the site, and folks are getting results... I'm not sure if there's a dedicated liaison for the States yet, or if everything still goes through Germany, but this is a great direct contact route.

http://www.royalexclusiv.com/

Agreed, however in our cases (orders over 6 months old) the US office was not open at the time the orders were placed. I asked the same question to Premium as I figured once the US office had opened we all would be good to go. Not so just yet. I have been in contact with Torsten at BK on Cologne Germany and the Premium Aquatics order is scheduled to ship to them at the end of this week.

[Premiumaq]

Who all is still awaiting a solution from R-E?

[Philster]

I have not heard back from Torsten confirming that RE has released Premium Aquatics order yet. So I would be in that category.

[Philster]

Originally Posted by saamath

Who all is still awaiting a solution from R-E?

I've sent you a PM.

[MBMAX]

Originally Posted by philster

i have not heard back from torsten confirming that re has released premium aquatics order yet. So i would be in that category.

+1

[mike810]

Originally Posted by saamath

Who all is still awaiting a solution from R-E?

I am still waiting for a replacement pump for my dc 250 skimmer. It is putting out stray voltage. 7 months has passed since I first contacted premium aquatics about the issue. Klaus pmed me telling me to contact the US office but never gave me a contact info....

[Klaus Jansen]

Hello RE-Customers......

i am today back from USA and our Warehouse in Florida...
Monday we received a Package from Premium-Aquatics. 1,5 hours later i checked all sendet default pumps and 3 hours later, we send Premium the list of all default Pumps and a list, if the pices are under warranty or not. Two RD3 Pumps are under warranty, one not. The default Motorblocks of the RD1 Pumps are all out of warranty. We give a warranty of 2 years. We received RD1 motorblocks from 2007 up to 2011.

New parts are all on stock in Florida. The Premium-Aquatics shipment is ready for PickUp.

7 months wait for Parts and more, is not okay. We want talk with Premium-Aquatics if it is possible to order any important Parts for the Future. Step by step we filled our Stock in Florida with more Parts.
If the Pumps are our of warranty, please contact our office.

Phone : +01 - 239 689 4306,
Fax : +1 - 239 689 4403
email : info@royalexclusiv.com

best regards ... Klaus

[Premiumaq]

Klaus -
We would love that. It would be nice to have a stock of critical parts on hand for replacement or warranty issues, so that customers can receive those parts immediately upon need.