Mp40qd wetside issues

Tom39 · 05/10/2018, 04:08 PM

Came home to a noise coming from 1 of my mp40qd's. What I found when I pulled the wetside was that the magnet shell had cracked, saltwater had infiltrated the shell, the magnet started to rust as I can see rust seeping from the crack and I am assuming that the rusting of the magnet swelled the shell as the shell is no longer flat. All of this resulted in severe vibrations which disconnected the dry side from the glass and caused it to keep bumping the glass and cause the noise I was hearing.
Into my supplies I go and retrieve a my new replacement wetside. Thinking that I am prepared and I should be good. But to my surprise the new wetside is noisy. Come to find that the base to my new wetside is faulty and I end up having to use my old wetside base to get back up and running.
The shame in all of this is that this pump has not even been running for a year.

Thought I would share,
Tom G

Sent from my SM-G930V using Tapatalk

Sisterlimonpot · 05/10/2018, 06:00 PM

It wold be wise to contact Ecotech and make them aware of it. if it's still under warranty, they will take care of you.

Tom39 · 05/10/2018, 07:14 PM

Quote:

Originally Posted by Sisterlimonpot

It wold be wise to contact Ecotech and make them aware of it. if it's still under warranty, they will take care of you.

Definitely not a warranty claim even though the time in service is less than a year. When I was planning my build I purchased 4 MP40QD pumps, 2 at a time about a year apart. This helped me spread the cost out and actually pay for them instead of putting them on a card and going in debt for a hobby. I only have 2 pumps running at a time and still have 2 in storage that have never been opened and may remain that way for quite some time. I actually did this for all of my equipment and is the reason that it took me 3yrs before I put a drop of water in my tank.
Anyway, because of the time between purchase and use is so great, I see no reason to involve EcoTech and waste their time and mine. The reality is that I know that I'm not going to get warranty on my original wetside or the new replacement wetside that makes noise right out of the box and had to be Frankensteined before I could use it.
At this point, my post is merely to share with others an issue I have had and help make others aware that they may have the same issue and just have not realized it yet.

tgbaby1 · 05/10/2018, 08:19 PM

Had a similar issue last month. My wetside was about 3yrs old and ETM still replaced it. Would be worth reaching out to them.

Tom39 · 05/11/2018, 05:16 AM

Quote:

Originally Posted by tgbaby1

Had a similar issue last month. My wetside was about 3yrs old and ETM still replaced it. Would be worth reaching out to them.

Wow! Would never had thought that that would even be a remote possibility.

Thank you for sharing,
Tom G

Sent from my SM-G930V using Tapatalk

Tom39 · 05/14/2018, 09:48 AM

tgbaby1 and sisterlinonpot,

You all were right! I contacted ETM and relayed my issues. 2 correspondences later and they are going to replace the wetside under warranty. Absolutely amazing!

Thank you for your help,
Tom G

Sent from my SM-G930V using Tapatalk

05/10/2018, 04:08 PM	#1
Tom39 Registered Member Join Date: Apr 2013 Location: Spotsylvania, Virginia Posts: 435	Mp40qd wetside issues Came home to a noise coming from 1 of my mp40qd's. What I found when I pulled the wetside was that the magnet shell had cracked, saltwater had infiltrated the shell, the magnet started to rust as I can see rust seeping from the crack and I am assuming that the rusting of the magnet swelled the shell as the shell is no longer flat. All of this resulted in severe vibrations which disconnected the dry side from the glass and caused it to keep bumping the glass and cause the noise I was hearing. Into my supplies I go and retrieve a my new replacement wetside. Thinking that I am prepared and I should be good. But to my surprise the new wetside is noisy. Come to find that the base to my new wetside is faulty and I end up having to use my old wetside base to get back up and running. The shame in all of this is that this pump has not even been running for a year. Thought I would share, Tom G Sent from my SM-G930V using Tapatalk __________________ 150g cube, 40g sump, Rapid led, Neptune controller, LR, sandbed, ATS, PS Current Tank Info: 150g Marineland Cube

05/10/2018, 06:00 PM	#2
Sisterlimonpot R.C. Fraternity President Join Date: Dec 2008 Location: Litchfeild Park AZ Posts: 11,490 Blog Entries: 2	It wold be wise to contact Ecotech and make them aware of it. if it's still under warranty, they will take care of you. __________________ Jimmy MASVC President Dishes are done man! Current Tank Info: 300 in progress

05/14/2018, 09:48 AM	#6
Tom39 Registered Member Join Date: Apr 2013 Location: Spotsylvania, Virginia Posts: 435	tgbaby1 and sisterlinonpot, You all were right! I contacted ETM and relayed my issues. 2 correspondences later and they are going to replace the wetside under warranty. Absolutely amazing! Thank you for your help, Tom G Sent from my SM-G930V using Tapatalk __________________ 150g cube, 40g sump, Rapid led, Neptune controller, LR, sandbed, ATS, PS Current Tank Info: 150g Marineland Cube

05/10/2018, 08:19 PM	#4
tgbaby1 Premium Member Join Date: Feb 2007 Location: KC Posts: 155	Had a similar issue last month. My wetside was about 3yrs old and ETM still replaced it. Would be worth reaching out to them.