WAV pump failures

woodnaquanut · 02/07/2019, 12:27 PM

I'm trying to get a sense for how many WAVs fail. There seems to be quite a few posts on the Neptune forum but I'd like to consolidate those into one thread (assuming Neptune doesn't delete this thread).

I don't know if this will help convince Neptune to really support their customers but there might be enough here for a class action lawsuit.

Both my WAVs failed shortly after warranty. One was replaced after I complained about an expensive pump failing after 13 months. No offer has been extended for the second one. This is not acceptable. Good pumps should last for many years.

RandysReefTank · 03/02/2019, 05:01 PM

Am I reading correctly that you think you may have a class action lawsuit against Neptune because of failures of equipment after the warranty expired?

woodnaquanut · 03/04/2019, 10:35 AM

I was trying to light a fire under Neptune to admit to a issue with (hopefully) just the first WAVs.
Customer support contacted me a few days after this post and a similar one on the Neptune forum site. For a certain set of serial numbers they have extended the warranty period. For me, the net result was a free replacement of both WAVs.
Interestingly, my post on the Neptune site was removed.

Raptor72 · 03/04/2019, 06:05 PM

Quote:

Originally Posted by woodnaquanut

I was trying to light a fire under Neptune to admit to a issue with (hopefully) just the first WAVs.
Customer support contacted me a few days after this post and a similar one on the Neptune forum site. For a certain set of serial numbers they have extended the warranty period. For me, the net result was a free replacement of both WAVs.
Interestingly, my post on the Neptune site was removed.

02/07/2019, 12:27 PM	#1
woodnaquanut Registered Member Join Date: Nov 2011 Location: Santa Rosa, CA Posts: 2,727	WAV pump failures I'm trying to get a sense for how many WAVs fail. There seems to be quite a few posts on the Neptune forum but I'd like to consolidate those into one thread (assuming Neptune doesn't delete this thread). I don't know if this will help convince Neptune to really support their customers but there might be enough here for a class action lawsuit. Both my WAVs failed shortly after warranty. One was replaced after I complained about an expensive pump failing after 13 months. No offer has been extended for the second one. This is not acceptable. Good pumps should last for many years. __________________ John DT 120G. mixed reef w/ lots of automation + assorted FW and SW tanks.

03/04/2019, 10:35 AM	#3
woodnaquanut Registered Member Join Date: Nov 2011 Location: Santa Rosa, CA Posts: 2,727	I was trying to light a fire under Neptune to admit to a issue with (hopefully) just the first WAVs. Customer support contacted me a few days after this post and a similar one on the Neptune forum site. For a certain set of serial numbers they have extended the warranty period. For me, the net result was a free replacement of both WAVs. Interestingly, my post on the Neptune site was removed. __________________ John DT 120G. mixed reef w/ lots of automation + assorted FW and SW tanks.

03/02/2019, 05:01 PM	#2
RandysReefTank Registered Member Join Date: Dec 2013 Posts: 21	Am I reading correctly that you think you may have a class action lawsuit against Neptune because of failures of equipment after the warranty expired?