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04/04/2020, 07:57 PM | #1 |
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Join Date: Apr 2002
Location: Olympia. WA.
Posts: 8,648
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Issues with gen 5 case
Well I got 3 brand new gen 5 XR30 Blue fixtures Thursday.
It was late so I opened them up Friday morning and looked at them and right away I noticed some issues with the plastic cases. On the bottom of each fixture is 4 bolts. On my 3 lights there are cracks in the case on nearly every single bolt. So I called ETM right away and spoke with a rep and all seemed good like they would replace the lights ( like they should) I was told to expect a email so I could document the issues and serial numbers, etc. A little while later I was informed by ETM, new black cases would be mailed to me and I had to repair the light fixtures myself. Really ???? I spend $2500+ I end up with broken parts, and I have to do the repairs? Then in the email that was suppose to have a link to instructions on how to do it, the link doesn't work. This is not being handled correctly if you ask me.
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240 gallon soft coral tank 50 gallon lps tank |
04/05/2020, 08:53 AM | #2 |
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Join Date: Nov 2002
Location: Miller Place, NY
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Time for a phone call!
There is a thread noting that exact problem with these lights.
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250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
04/05/2020, 09:05 AM | #3 | |
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Join Date: Apr 2002
Location: Olympia. WA.
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Quote:
I will call them a second time. By the time I saw that I had received the email stating I had to repair the lights myself, they were closed. Some people seem to think it's ok to repair these lights themselves, but after spend big $, I figure they should arrive undamaged and in perfect working order.
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240 gallon soft coral tank 50 gallon lps tank |
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04/05/2020, 02:49 PM | #4 |
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Join Date: Jun 2004
Posts: 389
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Must be talking to me.....lol
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04/05/2020, 04:27 PM | #5 |
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Join Date: Nov 2002
Location: Miller Place, NY
Posts: 7,206
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Especially since it is not a packing issue, it's a manufacturing error- over tightening!
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250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
04/06/2020, 01:39 AM | #6 |
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Join Date: May 2019
Posts: 56
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i just checked all mine and they have same issue.
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04/17/2020, 10:25 AM | #7 |
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Join Date: Jul 2001
Location: north carolina
Posts: 3,234
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indeed, mine are CRACKED also, this is terrible!! ecotech what are you going to do for us???
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the only dumb question, is the one not asked... Current Tank Info: 225 gallon peninsula |
04/17/2020, 02:32 PM | #8 |
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Join Date: May 2019
Posts: 56
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ecotech is sending me 3 replacements. that's about as good as it gets. i did like the service from AI Hydra a LOT. i bought some nero's and they were making a lcicking noise. they sent me replacements w/ prepaid return labels to return the defective ones.
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04/17/2020, 03:27 PM | #9 |
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Join Date: Apr 2002
Location: Olympia. WA.
Posts: 8,648
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Yeah I'm suppose to be getting 3 cases too, but haven't received anything but the promise over the phone.
I guess we are all in the same holding pattern. This covid19 is really kicking everybody's butt.
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240 gallon soft coral tank 50 gallon lps tank |
04/19/2020, 03:20 AM | #10 |
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Join Date: Jun 2004
Posts: 389
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Its weird because when i emailed ecotech about mine they referred me to another company that will do the replacement. I guess I'm waiting in line behind you guys.
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