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01/20/2019, 03:33 AM | #1 |
Registered Member
Join Date: Mar 2013
Location: Germany
Posts: 106
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ecotech help pleace !!
is there any customer service from ecotech? there is no message back :-(
I have a huge problem with my accout and can not get there. I had to change my email address and now I can not get into the account and my lamps, pumps and reeflink. ecotech help !!
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Aqua Medic Xenia 130: 4x Ecotech Radion XR30w G5 Pro - 2x Vortech MP40 QD - 2x Vortech Mp10 QD - Ecotech Vectra M1 - Nyos Quantum 120 |
01/20/2019, 08:54 AM | #2 |
Registered Member
Join Date: Apr 2013
Location: Spotsylvania, Virginia
Posts: 435
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Anytime I have ever had a problem with one of their products the response is generally fairly quick. The issue you may have is that it is the weekend.
I would imagine that you did but did you email or call them during regular business hours? The contact page dosen't provide hours of operation but if I had to guess, the hours are probably 8am to 5pm EST. https://ecotechmarine.com/contact-us Seeing that it is the weekend, I am doubtful that you are going to hear back before Monday. Sent from my SM-G930V using Tapatalk
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150g cube, 40g sump, Rapid led, Neptune controller, LR, sandbed, ATS, PS Current Tank Info: 150g Marineland Cube |
01/20/2019, 10:59 AM | #3 |
Registered Member
Join Date: Mar 2013
Location: Germany
Posts: 106
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I had thought that the support could possibly be reached on the weekend. I'll wait until tomorrow .. I hope that then my account will be released again.
Thank you!
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Aqua Medic Xenia 130: 4x Ecotech Radion XR30w G5 Pro - 2x Vortech MP40 QD - 2x Vortech Mp10 QD - Ecotech Vectra M1 - Nyos Quantum 120 |
01/21/2019, 12:29 PM | #4 |
Registered Member
Join Date: Mar 2013
Location: Germany
Posts: 106
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So far, I have received no answer from ecotech
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Aqua Medic Xenia 130: 4x Ecotech Radion XR30w G5 Pro - 2x Vortech MP40 QD - 2x Vortech Mp10 QD - Ecotech Vectra M1 - Nyos Quantum 120 |
01/21/2019, 11:36 PM | #5 |
Registered Member
Join Date: Mar 2013
Location: Germany
Posts: 106
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ecotech has activated my account again and everything is running again. a really great service.
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Aqua Medic Xenia 130: 4x Ecotech Radion XR30w G5 Pro - 2x Vortech MP40 QD - 2x Vortech Mp10 QD - Ecotech Vectra M1 - Nyos Quantum 120 |
01/22/2019, 06:51 AM | #6 |
Registered Member
Join Date: Apr 2013
Location: Spotsylvania, Virginia
Posts: 435
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Glad to hear that they were able to help you resolve your situation.
Sent from my SM-G930V using Tapatalk
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150g cube, 40g sump, Rapid led, Neptune controller, LR, sandbed, ATS, PS Current Tank Info: 150g Marineland Cube |
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