These guys have horrible service!

gobble · 12/01/2017, 04:41 PM

So I tried to buy a skimmer from Marine Depot last week, but had a sizing question first. Online chat never worked, I called and gave up after being on hold for 30 minutes, and it took them 3 DAYS to return an email (long after the sale was over). And guess what, they won't honor the price on what I was trying to buy even though I inquired about purchasing it well within the sale period.

Night and day different from all my experiences with BRS. I won't try again.

moondoggy4 · 12/02/2017, 01:27 AM

Yeah timing and delays can be brutal during the Black Friday sale, also I would never ship anything fragile during the holidays, 6 for 6 T-5 bulbs broken.

Unless it was a lose leader sale I am sure you should be able to get the price again. I only saw a few huge discounts and my hand was trembling wanting to buy another skimmer, yeah I got to many.

Queensreefer · 12/02/2017, 11:50 PM

Brs isn’t great at returning emails as well my friend.

Lostinthedark · 12/03/2017, 07:48 AM

You don't go to Walmart on Black Friday and expect to get help picking out a heavily discounted TV. Everyone is overwhelmed. You do your research first and then pull the trigger when you see the item at the price you want. I've dealt with Marine Depot many times and they are always responsive. As far as the Price, if its MAP, they can not honor it after the manufacturers timetable expires.

MarineDepot · 12/05/2017, 12:00 PM

Quote:

Originally Posted by gobble

So I tried to buy a skimmer from Marine Depot last week, but had a sizing question first. Online chat never worked, I called and gave up after being on hold for 30 minutes, and it took them 3 DAYS to return an email (long after the sale was over). And guess what, they won't honor the price on what I was trying to buy even though I inquired about purchasing it well within the sale period.

Night and day different from all my experiences with BRS. I won't try again.

While it is indeed the busiest time of year for us, I won't use that as an excuse for not responding to your communications in a more timely fashion.

I would love for the opportunity to hear exactly what went down so I can get to the bottom of it. I would also love to find out what offer was not honored to see if I can make that happen for you.

So if you are willing to give us another chance, or just want to share what went down to help us avoid making the same mistakes in the future, please send a private message to us here on ReefCentral with your telephone number and I'll give you a call. You are also welcome to email your contact info to me at social@marinedepot.com.

I apologize we let you down and imparted a poor impression. I hope you'll give me a chance to change that.

Happy holidays,

Jeff @ Marine Depot

gobble · 12/09/2017, 02:46 PM

just sent you a PM.

MarineDepot · 12/11/2017, 02:36 PM

Quote:

Originally Posted by gobble

just sent you a PM.

Replied!

yacn · 01/01/2018, 07:31 PM

I've always had great customer service from Marine Depot!

Been dealing with them for 10+ years....never an issue whenever I call or email

I think you had an isolated incident and poor timing if indeed you were doing this on black friday

MarineDepot · 01/02/2018, 11:04 AM

Quote:

Originally Posted by yacn

I've always had great customer service from Marine Depot!

Been dealing with them for 10+ years....never an issue whenever I call or email

I think you had an isolated incident and poor timing if indeed you were doing this on black friday

Thank you for your kind words ... happy New Year!

12/01/2017, 04:41 PM	#1
gobble Registered Member Join Date: Nov 2002 Location: Milwaukee, WI Posts: 59	These guys have horrible service! So I tried to buy a skimmer from Marine Depot last week, but had a sizing question first. Online chat never worked, I called and gave up after being on hold for 30 minutes, and it took them 3 DAYS to return an email (long after the sale was over). And guess what, they won't honor the price on what I was trying to buy even though I inquired about purchasing it well within the sale period. Night and day different from all my experiences with BRS. I won't try again.

12/02/2017, 01:27 AM	#2
moondoggy4 Registered Member Join Date: Jan 2007 Location: menifee So cal Posts: 11,042	Yeah timing and delays can be brutal during the Black Friday sale, also I would never ship anything fragile during the holidays, 6 for 6 T-5 bulbs broken. Unless it was a lose leader sale I am sure you should be able to get the price again. I only saw a few huge discounts and my hand was trembling wanting to buy another skimmer, yeah I got to many.

12/02/2017, 11:50 PM	#3
Queensreefer Registered Member Join Date: Dec 2017 Posts: 50	Brs isn’t great at returning emails as well my friend.

12/03/2017, 07:48 AM	#4
Lostinthedark Registered Member Join Date: Dec 2011 Location: Freehold, NJ Posts: 342	You don't go to Walmart on Black Friday and expect to get help picking out a heavily discounted TV. Everyone is overwhelmed. You do your research first and then pull the trigger when you see the item at the price you want. I've dealt with Marine Depot many times and they are always responsive. As far as the Price, if its MAP, they can not honor it after the manufacturers timetable expires.

12/09/2017, 02:46 PM	#6
gobble Registered Member Join Date: Nov 2002 Location: Milwaukee, WI Posts: 59	just sent you a PM.

01/01/2018, 07:31 PM	#8
yacn Registered Member Join Date: Nov 2007 Location: Detroit, Michigan Posts: 212	I've always had great customer service from Marine Depot! Been dealing with them for 10+ years....never an issue whenever I call or email I think you had an isolated incident and poor timing if indeed you were doing this on black friday