UPS Package hasn't moved in a week..

tmccaffery · 04/04/2018, 05:12 PM

I purchased Rock from reef cleaners on Wed Mar 28th it is now April 4th and still at UPS Store hasn't moved. Anyone else ever have this issue?

Pslreefer · 04/04/2018, 05:13 PM

Call ups.

tmccaffery · 04/04/2018, 05:16 PM

I just checked now finally at UPS origin facility. So it went from UPS Store in Fort Pierce, FL, United States to Origin Ups Facility in Fort Pierce, FL, United States

A week later? Geez

cincyjim · 04/05/2018, 05:35 AM

Hopefully it wasn't live rock.

Dmorty217 · 04/05/2018, 06:45 AM

UPS stores are privately owned and operated so the experiences will greatly differ from store to store. Shipping something through the store is substantially more expensive than if you went to a facility. Also not sure about the accountability if something happens like what happened to you as far as UPS goes.

griss · 04/11/2018, 10:39 AM

Interesting, I ordered 50 lbs of rock from Reef Rocks a while back. When I received it, I noticed it had actually been shipped from Reef Cleaners. Mine arrived in a couple days.

Tripod1404 · 04/11/2018, 11:12 AM

Sometimes they forget to scan the packages when they load them on trucks or etc. Or the barcode gets damaged, and they just do it manually without scanning.

I had cases where a package was shown as "at origin facility" for several days and then, it was out for delivery at my location without any indication of movement in between. If you check the package when you get it back, sometimes you can see the original label is damaged and they printed a new label.

04/04/2018, 05:12 PM	#1
tmccaffery Registered Member Join Date: Apr 2011 Posts: 170	UPS Package hasn't moved in a week.. I purchased Rock from reef cleaners on Wed Mar 28th it is now April 4th and still at UPS Store hasn't moved. Anyone else ever have this issue?

04/05/2018, 05:35 AM	#4
cincyjim Registered Member Join Date: Sep 2011 Location: Northern Virginia Posts: 1,147	Hopefully it wasn't live rock. __________________ Jim Current Tank Info: SCA 150G, 5 inch sand bed, 2 Tunze 6095s, ReefBreeders v2+ 50" with 2 all Blue Reefbrites, and Continuous Water Change System

04/05/2018, 06:45 AM	#5
Dmorty217 Saltwater Addict Join Date: Jan 2012 Location: Vandalia OHIO Posts: 11,624	UPS stores are privately owned and operated so the experiences will greatly differ from store to store. Shipping something through the store is substantially more expensive than if you went to a facility. Also not sure about the accountability if something happens like what happened to you as far as UPS goes. __________________ Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs

04/11/2018, 10:39 AM	#6
griss RC Mod Join Date: Jan 2000 Location: In The Jungle (Wildwood, MO) Posts: 29,214	Interesting, I ordered 50 lbs of rock from Reef Rocks a while back. When I received it, I noticed it had actually been shipped from Reef Cleaners. Mine arrived in a couple days. __________________ George Current Tank Info: 40 Gallon Breeder

04/04/2018, 05:13 PM	#2
Pslreefer In Memoriam Join Date: Sep 2017 Location: Port St Lucie, FL Posts: 597	Call ups.

04/04/2018, 05:16 PM	#3
tmccaffery Registered Member Join Date: Apr 2011 Posts: 170	I just checked now finally at UPS origin facility. So it went from UPS Store in Fort Pierce, FL, United States to Origin Ups Facility in Fort Pierce, FL, United States A week later? Geez

04/11/2018, 11:12 AM	#7
Tripod1404 Registered Member Join Date: Mar 2016 Posts: 1,821	Sometimes they forget to scan the packages when they load them on trucks or etc. Or the barcode gets damaged, and they just do it manually without scanning. I had cases where a package was shown as "at origin facility" for several days and then, it was out for delivery at my location without any indication of movement in between. If you check the package when you get it back, sometimes you can see the original label is damaged and they printed a new label.