Tunze Full Spectrum restore default?

jacobse1 · 07/08/2018, 02:43 PM

Is there any way to restore the unit to the default full intensity setting? I manually adjust to full brightness every day, but when it comes back in the next day (apex controlled) it’s back to dim. How can I get a new manual setting to stick?

rvitko · 07/09/2018, 08:19 AM

Something has to be wrong with it unless it is possibly connected to a controller that is causing an issue or it is near a magnet. If you can rule those 2 out, let me know the age of it, it likely has a short causing this and we should replace it.

jacobse1 · 07/09/2018, 03:22 PM

Just got it a few weeks ago. It’s controlled by an APEX as is my other unit which maintains its settings. I have a third which I immediately dropped in the tank while installing which is cooked

. Maybe I’ll send it back as well and there scan be one working Frankenlight out of the two.

rvitko · 07/09/2018, 03:28 PM

They are waterproof, what fell in the tank, the end box or power supply? Email me a copy of the receipt.

jacobse1 · 07/13/2018, 06:14 AM

The little box with the 5 pin connector.

jacobse1 · 07/13/2018, 06:32 AM

I can't figure out how to attach a file.
marine depot order: #102067178 for the one I dropped in the tank
marine depot order: #Order Number: #102073524 Order Date: 6/3/2018 for the one that won't hold its settings

rvitko · 07/13/2018, 08:09 AM

email- Tunze at sbcglobal dot net

jacobse1 · 07/14/2018, 06:19 PM

Done

rvitko · 07/16/2018, 08:59 AM

Got it, the replacement light will go out tomorrow. Please send in the one that fell in water and I can repair it most likely, we would replace the end connector. Just include a note in the box with our return address and phone number.

Tunze USA
305 Victor St
Austin, TX 78753

jacobse1 · 07/21/2018, 11:23 AM

Will do

07/09/2018, 08:19 AM	#2
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Something has to be wrong with it unless it is possibly connected to a controller that is causing an issue or it is near a magnet. If you can rule those 2 out, let me know the age of it, it likely has a short causing this and we should replace it. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

07/09/2018, 03:28 PM	#4
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	They are waterproof, what fell in the tank, the end box or power supply? Email me a copy of the receipt. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

07/13/2018, 08:09 AM	#7
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	email- Tunze at sbcglobal dot net __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

07/16/2018, 08:59 AM	#9
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Got it, the replacement light will go out tomorrow. Please send in the one that fell in water and I can repair it most likely, we would replace the end connector. Just include a note in the box with our return address and phone number. Tunze USA 305 Victor St Austin, TX 78753 __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

07/08/2018, 02:43 PM	#1
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	Tunze Full Spectrum restore default? Is there any way to restore the unit to the default full intensity setting? I manually adjust to full brightness every day, but when it comes back in the next day (apex controlled) it’s back to dim. How can I get a new manual setting to stick?

07/09/2018, 03:22 PM	#3
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	Just got it a few weeks ago. It’s controlled by an APEX as is my other unit which maintains its settings. I have a third which I immediately dropped in the tank while installing which is cooked . Maybe I’ll send it back as well and there scan be one working Frankenlight out of the two.

07/13/2018, 06:14 AM	#5
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	The little box with the 5 pin connector.

07/13/2018, 06:32 AM	#6
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	I can't figure out how to attach a file. marine depot order: #102067178 for the one I dropped in the tank marine depot order: #Order Number: #102073524 Order Date: 6/3/2018 for the one that won't hold its settings

07/14/2018, 06:19 PM	#8
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	Done

07/21/2018, 11:23 AM	#10
jacobse1 Registered Member Join Date: Aug 2005 Posts: 89	Will do