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12/19/2020, 06:55 PM | #1 |
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Location: Toronto, ON
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Frayed cables
Anyone ever run into this issue?
Happened on my two 6095 pumps purchased at the same time and right in the same spot! I get that they’re three years old but it’s not like I abused these things. Never had this happen with Tunze before. Still have pumps that are 8yrs old up and running! Sent from my iPhone using Tapatalk Pro |
12/21/2020, 09:26 AM | #2 |
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We had a defective batch of cable in late 2016, your distributor should replace them at no charge. This was caused by improper mixing of a stabilizer in the cable which left sections of cable unprotected and they essentially decompose from bacteria eating the cable over time. It is a very random issue, some pumps from this time are fine, as the additive was used, but not evenly mixed.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
12/21/2020, 10:31 AM | #3 |
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Thats a relief! Over the years I've switched over to all Tunze products and was surprised to see these fail so quickly.
I believe the Canadian distributor is Xenia correct? Thanks Roger! |
12/21/2020, 10:50 AM | #4 |
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
12/21/2020, 03:11 PM | #5 |
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Reached out to them and new parts are on their way! Super impressed. Thank you again.
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01/15/2021, 10:03 AM | #6 |
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Hi Roger,
Just had another pump go with the same problem although this one is a 6055 (purchased in 2017)would it be covered under this as well? Thanks, |
01/15/2021, 10:22 AM | #7 |
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It should be, please contact Xenia.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
01/31/2021, 04:20 PM | #8 |
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Hi Roger, I have the exact same problem with a 6040 I purchased in 2017. Please let me know how to go about getting this repaired! Thank you!!
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02/01/2021, 09:12 AM | #9 |
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nclapp, can you email me a photo of the issue and a copy of the receipt? Tunze at sbcglobal dot net.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
02/01/2021, 07:42 PM | #10 |
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Roger, I have the same problem with my 6105 powerheads too. I purchased from premium aquatics. Can I send you pics of mine?
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02/02/2021, 09:42 AM | #11 |
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Yes, please do.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
02/02/2021, 08:10 PM | #12 |
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